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Upgrade Advisory Notice 10.0

Owned by Matthew Wren
Jan 29, 2024
4 min read

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Upgrade Advisory Notice

Upgrades from versions earlier than 10.0

If you are upgrading from a version prior to 10.0 then the following points apply:

ADVISORY NOTICE

Updated Java Version Requirement

The version of Java required to run ServiceScheduling has changed with the release of ServiceScheduling 10.

With the release of ServiceScheduling 10, Java 8 (Oracle Java 1.8.0_121) is required to run ServiceScheduling.

Please review the Build and Test Environments for ServiceScheduling for full details of the environments supported by ServiceScheduling's modules.


ADVISORY NOTICE

Windows 2008 / Windows 2008 R2 Support Deprecated

With the release of ServiceScheduling 10, running ServiceScheduling on Windows 2008 / Windows 2008 R2 is no longer supported.

Users of ServiceScheduling upgrading to ServiceScheduling 10 from a prior release using Windows 2008 / Windows 2008 R2 should upgrade their operating system before upgrading ServiceScheduling.

Please review the Build and Test Environments for ServiceScheduling for full details of the environments supported by ServiceScheduling's modules.


ADVISORY NOTICE

Solaris Support Deprecated

With the release of ServiceScheduling 10, running ServiceScheduling on Solaris is no longer supported.

Support for ServiceScheduling on RedHat Enterprise Linux 7 is planned for a future release.

Users of ServiceScheduling planning to update to ServiceScheduling 10 from a prior release using Solaris should either:

  • Migrate their installation to a supported Microsoft Windows operating system before upgrading ServiceScheduling; or
  • Delay their upgrade to the ServiceScheduling until support for RedHat Enterprise Linux 7 is announced.

Please review the Build and Test Environments for ServiceScheduling for full details of the environments supported by ServiceScheduling's modules.


ADVISORY NOTICE

ServiceSWAT Module Windows 7 SP 1 Support Deprecated

With the release of ServiceScheduling 10, running the ServiceSWAT module of ServiceScheduling on Windows 7 SP 1 is no longer supported.

With the release of ServiceScheduling 10, the operating systems on which ServiceSWAT is officially supported have been updated to Windows 2012 / Windows 2012 R2, in keeping with the other server-side modules of ServiceScheduling.

Please review the ServiceSWAT Pre-requisites for full details of the environments supported by the ServiceSWAT modules.


ADVISORY NOTICE

MS SQL Server 2008 R2 Support Deprecated

With the release of ServiceScheduling 10, MS SQL Server 2008 R2 is no longer supported.

Users of ServiceScheduling upgrading to ServiceScheduling 10 from a prior release using MS SQL Server 2008 R2 should upgrade their MS SQL Server database version before upgrading ServiceScheduling.

Please review the Build and Test Environments for ServiceScheduling for full details of the environments supported by ServiceScheduling's modules.


ADVISORY NOTICE

Oracle 11g Support Deprecated

With the release of ServiceScheduling 10, Oracle 11g is no longer supported.

Users of ServiceScheduling upgrading to ServiceScheduling 10 from a prior release using Oracle 11g should upgrade their Oracle database version before upgrading ServiceScheduling.

Please review the Build and Test Environments for ServiceScheduling for full details of the environments supported by ServiceScheduling's modules.


ADVISORY NOTICE

IBM WebSphere Support Deprecated

With the release of ServiceScheduling 10, running ServiceScheduling under IBM WebSphere is no longer supported.

Please review the Build and Test Environments for ServiceScheduling for full details of the environments supported by ServiceScheduling's modules.

ADVISORY NOTICE

ServiceGANTT WebStart Support Deprecated

With the release of ServiceScheduling 10, launching ServiceGANTT from the ServiceManager UI via WebStart is no longer supported.

Users of ServiceScheduling upgrading to ServiceScheduling 10 should ensure that all ServiceManager users who require the ability to run ServiceGANTT can do so without depending on the WebStart mechanism before upgrading.

ADVISORY NOTICE

Crystal Reports Server Support Deprecated

With the release of ServiceScheduling 10, running the ServiceAnalytics module through Crystal Reports Server is no longer supported.

Users of ServiceScheduling upgrading to ServiceScheduling 10 from a prior release using Crystal reports Server should migrate ServiceAnalytics to using the bundled version of Crystal Reports before upgrading.

ADVISORY NOTICE

Java Applet Functionality under Firefox

With the release of ServiceScheduling 10, some areas of ServiceManager functionality provided by Java Applets are not currently supported under Firefox.

Due to compatibility issues with Firefox, Tomcat 8.5 and Java Applets, certain areas of ServiceManager functionality that are provided by Java Applets (maintenance of areas, regions, region travel times and region-based LK) are not currently supported when using Firefox. Please use IE 11 to access these areas of ServiceManager functionality. The replacement of Java Applets with native HTML/Javascript to restore these areas of functionality under Firefox is planned for a future release of ServiceScheduling 10.

ADVISORY NOTICE

Constraint & Index Re-Creation

Constraints & indexes will be dropped and re-created on some database table columns, as part of the process of converting database column types from char/varchar to nchar/nvarchar.

The ServiceOptimizer Install Guide provides details of how to upgrade your database, including key points to be aware of in the event that:

  • Any changes to constraints and indexes in the ServiceScheduling database have been made; and/or
  • Any additional tables have been created in the ServiceScheduling database which may be incorrectly detected as requiring the dropping and re-creation of constraints & indexes.

ADVISORY NOTICE

Prior Release Upgrade Advisory Notices

Appropriate prior release upgrade advisory notices must be reviewed as part of the upgrade to ServiceScheduling 10.0.

In the event that one or more major releases are being skipped as part of the upgrade to ServiceScheduling 10.0 - that is, whenever the upgrade is from ServiceScheduling 9.3.2 or any prior version - then all appropriate upgrade advisory notices for the versions being skipped must be reviewed as part of the upgrade process.