ServiceOps - Work Order Status Codes
- Mickey Bushman
- Jason Andrew
Owned by Mickey Bushman
URL
/seiapi/v3/trans/SystemCategory/${DGroupID}/10.OPS
${DGroupID}- The Deployment group identifier. The default group identifier is:Default
Activity Codes
Rules
The following activity codes are fixed by ServiceMobility - only the descriptions can be customized.
That is:
- The activity codes can not be deleted;
- New activity codes can not be added; and
- The descriptions of the activity codes may be updated, but this will not change the meaning of the activity codes - only the text that is presented for those codes.
Codes
| Activity Code | Description | Notes |
|---|---|---|
| 1 | Open | This is a new work order. |
| 6 | En Route | The technician is en route (traveling) to the customer location. |
| 7 | Onsite | The technician has arrive onsite as the customer location. |
| 8 | Travel complete | The technician has completed travel to the location although they may not yet be onsite. This can happen when the technician has to park a far distance away from the actual service location. |
| 9 | Accepted | The work order is in a pending status awaiting the technician to either accept or reject it. |
| 1001 | Rejected | The technician has rejected the work order. |
| 4096 | Completed | The technician has completed the work order and marked it as completed. |
| 4097 | Rescheduled | The technician has marked the work order as rescheduled. |