Work Order Status Codes

URL

/seiapi/v3/trans/SystemCategory/${DGroupID}/10

${DGroupID} - The Deployment group identifier. The default group identifier is: Default

Activity Codes

The following activity codes are fixed by ServiceMobility - only the descriptions can be customized.

That is:

The activity codes can not be deleted;
New activity codes can not be added; and
The descriptions of the activity codes may be updated, but this will not change the meaning of the activity codes - only the text that is presented for those codes.

Activity Code	Description	Notes
1	New	This is a new work order.
6	En Route	The technician is en route (traveling) to the customer location.
7	Onsite	The technician has arrive onsite as the customer location.
8	Travel complete	The technician has completed travel to the location although they may not yet be onsite. This can happen when the technician has to park a far distance away from the actual service location.
9	Pending	The work order is in a pending status awaiting the technician to either accept or reject it.
1001	Rejected	The technician has rejected the work order.
4096	Closed Complete	The technician has completed the work order and marked it as completed.
4097	Closed Incomplete	The technician has marked the work order as closed but incomplete.