Introduction

This document contains the high-level release notes for ServiceMobility 3.41.0.

The release notes are grouped by the major ServiceMobility components: Mobile Application, ESB Integration, and Web Management Console. Please refer to the specific product documentation for complete details, examples, use cases and configuration information.

This release primarily focused on adding new functionality and bug fixes to the ServiceMobility mobile application.

Release Date: July 30th, 2019

On This Page:

Disclaimer of Warranty

ServicePower makes no representations or warranties, either expressed or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Confidentiality and Copyright

This document contains information confidential to ServicePower Technologies plc. This information is patented under European Patent Number 97301142.2-2201 (Appointment booking and scheduling system). The information is supplied by ServicePower Technologies plc on the understanding that it will not be used in any way which is or may be detrimental to the commercial interests of ServicePower Technologies plc. In particular, the contents may not be disclosed in part or in whole to any other party without the prior written consent of ServicePower Technologies plc.

Copyright in this document remains vested in ServicePower Technologies plc and no copies may be made of this document or any part thereof except with the agreement of the company.

GOVERNMENT RIGHTS LEGEND: Use, duplication or disclosure by the U.S. Government is subject to restrictions set forth in the applicable ServicePower license agreement and as provided in DFARS 227.7202-1(a) and 227.7202-3(a) (1995), DFARS 252.227-7013(c)(1)(ii) (Oct 1988), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14, as applicable.

"ServicePower" and ServicePower’s products are trademarks of ServicePower Technologies plc. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

About this Release

This release represents a major improvement to the ESB and major and mostly minor improvements to the mobile application.

Minimum System Requirements

Mobile Application

iPhone running iOS 13+
iPad running iOS 13+
Android phones and tablets running Android 9.0+
Devices (including laptops, desktops, tablets, etc. ) running the latest versions of Chrome or Edge

Mobile Application Release Notes

New Features

NEW Route Map

The large form factor version of ServiceMobility now provides the ability view the Route Map for the current day. By navigating to the Route Map icon within the application. The user's current location and remaining service events are plotted on the map along. The user map toggle on the "Show/Hide Route" button to view or hide the anticipated route for the day.

Route Map (Route Hidden)

Route Map (Route Displayed)

NEW Copy and Paste

The large form factor version of ServiceMobility now provides the ability to enable copy and paste. This is enabled by setting the enableTextSelect property in the Mobile Config REST API to true.

Copy and Paste Enabled

Application Changes

CHANGED Message sent to Export Queue when Notes and Remarks modified

A work order message is now generated within ServiceMobility and sent to the back office each time the Notes and Remarks fields are modified within a work order. This allows the client's back office system to receive notification of these changes without the user first having to close the work order.

CHANGED Line Items associated with Work Order Templates will now be dynamically priced. Previously, only pre-defined pricing associated with the template were utilized.

CHANGED ServiceMobility now restricts the user from entering a future install date when editing an asset within the work order.

FIXED Fixed an issue within the large form factor version of ServiceMobility where the View button from the Home screen was not navigating to the correct work order.

FIXED Fixed an issue within ServiceMobility where Stock Level Recommendations were failing to update in the back office when the user manually added a product.

FIXED Fixed an issue within ServiceMobility where work orders were failing to update in the back office when the user manually edited the Asset associated with the work order.

ESB Release Notes

NEW ServiceMobility now provides the Work Order Videos REST API to manage videos associated with work orders.

The following video types are supported by the API:

Audio Visual Interleave (.avi)
QuickTime Movie file (.mov)
MP4 Video file (.mp4, .3gp)
Windows Media formats (.wmv)

NEW ServiceMobility now provides a System Category Mapping REST API which allows clients to map multiple ServiceScheduling job types to a single ServiceMobility order type. This allows customers to maintain a large number of job types within the ServiceScheduling without unnecessarily putting added weight to the mobile application.

NEW ServiceMobility now provides a method to insert or update Service Codes in bulk via the Service Codes REST API.

CHANGED Default Tax Rate introduced to Tax REST API and WorkOrder REST API. In addition to the ability to specify a tax rate by specific order type, "*" is now an acceptable value. ServiceMobility will treat this as the default tax rate (regardless of order type if it is present).

FIXED Fixed an issue where the incorrect Note was updated when utilizing the PATCH operation for the Work Order REST API.

For more information, email us at info@servicepower.com.

US Offices

8180 Greensboro Drive, Suite 600, McLean, VA 22102 Tel: 1 (703) 287-8900

2961 W. MacArthur Blvd., Suite 212, Santa Ana, CA 92704 Tel: 714.428.0010

EU Office

Petersgate House, St Petersgate, Stockport. SK1 1HE Tel: 011 44 161 476 2277

www.servicepower.com