About this Release

Mobile Application Release Notes

New Features

NEW All map views are now rendered using Google maps. Google maps render considerably faster than our previous implementation. 

NEW The work order details view now supports displaying more than one contact. Previously the application would only display the first contact, even if multiple contacts were provided with the work order. 

NEW ServiceMobility now supports IndexedDB for offline local storage. Previously only WebSQL was supported. While this is an internal infrastructure change that does not impact the end user experience, it does have an advantage in allowing ServicePower to certify support of more browsers, like Internet Explorer and Firefox, in the near future. 

Application Changes

CHANGE When signing for an estimate, if a customer name has not been entered the application will now prompt the user asking if they would like to enter a customer name. This verification has been added because once a signature has been accepted no additional changes can be made - unless the estimate signature is deleted. 

CHANGE The development team optimized the application code base reducing its overall footprint size. This has a positive impact on download times, application startup times and even application execution performance.  

CHANGE The flat user interface look and feel continues to be refined. 

Resolved Issues

FIXED If a Flex-Field was created with a maximum length restriction set to 0, the mobile application would not allow any input. The mobile application logic has been changed to treat a maximum length of 0 to mean there is no maximum length (other than that imposed by the input control and operating system).

FIXED A issue was fixed where the same work order was showing up multiple times in the schedule list view. The issue was related to work order numbers not being case insensitive. 

For example, a work order with a work order number of 100A02 was sent to the mobile device. Some time in the future an update to the work order was sent to the device, except this time the work order number was 100a02 (just a difference in case) the mobile application would view this a a new work order. 

ESB Release Notes

New Features

NEW A new DiagData REST API is available. This API is used to extract diagnostic data that was uploaded from the mobile application. Please see the ServiceMobility Integration Guide for complete details on the new API.

NEW A new WebSockets Monitor REST API is available. This API is typically used by IT to monitor the availability of the WebSocket connection. The WebSockets protocol is an HTML5 specification used by the mobile application validate to exchange data with the server. While WebSockets has been around for many years, many of the monitoring tools used by IT do not yet support monitoring WebSocket connections. IT can now use this standard HTTPS REST API as a means to ensure the WebSocket connectivity is operational.

Application Changes

CHANGE The Work Order REST API now prevents changes to the account number or account location number once it has been created. All other fields including overrides to the account location address are still supported. 

Resolved Issues

FIXED When a mobile user removed a existing photo from the work order, it was not being properly removed from the backend storage.

FIXED New Flex-Forms were not automatically being pushed to the proper mobile devices - only updates were being pushed. This issue has been resolved. 

Web Management Console Release Notes

New Features

NEW Added the ability to view photos that were captured and associated with a work order. 

NEW Added new filters to the work order list screen. The new filters include: Past Due and an Age drop down selection containing: Today, This Week, < 7 days, > 7 days, > 14 days, > 21 days, > 60 days, and > 90 days

New Work Order List Filters

NEW The dashboard panel has been enhanced to add links to the list of work orders by age. Clicking the link will navigate to the work order list screen with the filter set.

NEW All map views have been replaced with Google maps.

NEW The Technician Geo Location report has been enhanced to include the time entry category.

NEW The planner map selections are now remembered between navigation.

NEW Flex-Forms can now be associated to system categories. Previously Flex-Forms could only be associated through the System Category REST API.  Currently the work order types, time entry, and asset types system categories support Flex-Forms associations. 

When a Flex-Form is associated to a work order type, any work order created with the matching work order type will automatically inherit the associated forms. There is no need to manually specify the Flex-Forms for each work order. If Flex-Forms are directly added to a work order, then they will override any defaults associated with the work order type system category. The same rules apply to the Time Entry, and Asset Types system categories.

NEW Added the ability to manage asset types within the system categories.

Application Changes

CHANGE The gantt view now sorts technicians by last name. Previously there was no default sort ordering.

CHANGE When duplicating a work order the site information is automatically defaulted to the same site being duplicated. 

CHANGE The dashboard "Age of Work Order in Days" grid was calculating the age based on the planned start date of the work order. This has been changed to show the age based on the work order creation date. 

CHANGE The work order tabs user interface has been enhanced to show badge style counters vs a number inside of parentheses. 

CHANGE In the User Detail page, the Deployment Group field was moved from the General Section to the Mobile Worker section. The field was moved because it is only relevant and required if the user is a mobile worker. 

CHANGE Once a work order has been created, its associated account number and account location number can not be changed.

Resolved Issues

FIXED After making changes to a user's role, the role panel would be blank although the roles were properly properly being saved and screen refresh would reflect the correct value.

FIXED Flex-Fields with an input type of multi-selection did not allow the setting of the maximum number of selection that are allowed.

FIXED In some cases, when trying to add a user to the system with an id that already existed an incorrect error message was displayed. The application now displays the correct error message. 

FIXED Flex-Fields with an input type of decimal were allowing letters to be added to the minimum and maximum values.

FIXED The work order list screen was not properly sorting work order by priority type.

FIXED When a job was unscheduled from the Gantt is was not being removed from the associated mobile user's device. This issue has been resolved. 

FIXED There was an issue where the application would crash if there was a very large number of work orders (20k+). This issue has been resolved. 

FIXED In the gantt view, once a technician was assigned to a work order, the work order could not be changed back to an unassigned state - you could only assign it to a new technician.