Introduction

This document contains the high-level release notes for ServiceMobility 3.45.0.

The release notes are grouped by the major ServiceMobility components: Mobile Application, ESB Integration, and Web Management Console. Please refer to the specific product documentation for complete details, examples, use cases and configuration information.

This release primarily focused on adding new functionality and bug fixes to the ServiceMobility mobile application.

Release Date: October 30th, 2019

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This document contains information confidential to ServicePower Technologies plc. This information is patented under European Patent Number 97301142.2-2201 (Appointment booking and scheduling system). The information is supplied by ServicePower Technologies plc on the understanding that it will not be used in any way which is or may be detrimental to the commercial interests of ServicePower Technologies plc. In particular, the contents may not be disclosed in part or in whole to any other party without the prior written consent of ServicePower Technologies plc.

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About this Release

This release represents a major improvement to the ESB and major and mostly minor improvements to the mobile application.

Minimum System Requirements

Mobile Application

iPhone running iOS 13+
iPad running iOS 13+
Android phones and tablets running Android 9.0+
Devices (including laptops, desktops, tablets, etc. ) running the latest versions of Chrome or Edge

Mobile Application Release Notes

New Features

NEW Adjust Inventory

The Large Form Factor version of ServiceMobility now allows the technician to manually adjust their vehicle inventory. This can be done by navigating to the view inventory screen and tapping the "Adjust" button in line with the part whose quantity is to be adjusted.

View Inventory Screen

Adjust Inventory Screen

NEW Non-Discountable Product

ServiceMobility now provides the ability to specify that a product may not be discounted. Marking a part as non-discountable will prevent discounts, warranties, and concessions to be applied to that part. This can be done by adding NonDiscountable = true in the Product Object.

Application Changes

CHANGED Inclusion of the appointment search request details are now saved within the ApptSearchRequest field in work order JSON payload. This is now saved only when the user taps the "Search" button on the Book Follow-up Call screen.

CHANGED ServiceMobility now supports iOS 13.

ESB Release Notes

CHANGED Modified the Work Order REST API and Work Order Export API to add the ApptSearchRequest field. This will hold the raw request from the Appointment Search API when the technician books a follow-up call.

CHANGED Modified the Work Order REST API to add support to integrate with ServiceClaims. A Claims Object has been added as well as a ServiceProvider Object.

CHANGED Modified the Products Object to add the NonDiscountable flag. This will control whether or not a product may be discounted through service contracts, warranties, concessions or discounts.

CHANGED Modified the Inventory Usage Export API to a usage type of 1008 for manual inventory adjustments. This will be stored in the RefModule field.

Issues Resolved

FIXED Resolved an issue causing the last call on the route map to not display when at least one activity was on the schedule for the day.

FIXED Resolved an issue where Parts Locator functionality was not working.

FIXED Resolved an issue where a duplicate copy of invoices was getting emailed.

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