Introduction

This document contains the high-level release notes for ServiceMobility 3.32.0.

The release notes are grouped by the major ServiceMobility components: Mobile Application, ESB Integration, and Web Management Console. Please refer to the specific product documentation for complete details, examples, use cases and configuration information.

This release primarily focused on adding new functionality and bug fixes to the ServiceMobility mobile application.

Release Date: October 30th, 2018

On This Page:

Disclaimer of Warranty

ServicePower makes no representations or warranties, either expressed or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Confidentiality and Copyright

This document contains information confidential to ServicePower Technologies plc. This information is patented under European Patent Number 97301142.2-2201 (Appointment booking and scheduling system). The information is supplied by ServicePower Technologies plc on the understanding that it will not be used in any way which is or may be detrimental to the commercial interests of ServicePower Technologies plc. In particular, the contents may not be disclosed in part or in whole to any other party without the prior written consent of ServicePower Technologies plc.

Copyright in this document remains vested in ServicePower Technologies plc and no copies may be made of this document or any part thereof except with the agreement of the company.

GOVERNMENT RIGHTS LEGEND: Use, duplication or disclosure by the U.S. Government is subject to restrictions set forth in the applicable ServicePower license agreement and as provided in DFARS 227.7202-1(a) and 227.7202-3(a) (1995), DFARS 252.227-7013(c)(1)(ii) (Oct 1988), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14, as applicable.

"ServicePower" and ServicePower’s products are trademarks of ServicePower Technologies plc. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

About this Release

This release represents a major improvement to the ESB and major and mostly minor improvements to the mobile application.

Minimum System Requirements

Mobile Application

iPhone running iOS 13+
iPad running iOS 13+
Android phones and tablets running Android 9.0+
Devices (including laptops, desktops, tablets, etc. ) running the latest versions of Chrome or Edge

Mobile Application Release Notes

NEW ServiceMobility now provides full Single Sign-on support, even when ServiceScheduling utilizes a different ID.

NEW When performing a product lookup within the wrapped application, the intellitype search results sometimes get out of sync with the search criteria resulting in an incorrect result set. We have added a refresh button so that the user may quickly refresh the results so they do not have to back out and retype the catalog item.

NEW ServiceMobility now supports French Canadian.

FIXED Fixed an issue in the wrapped application where the work order alert box was obscured by the service code window when a notification results from a selected service code.

FIXED The work order estimate is now cleared when copying a work order within the mobile application.

ESB Release Notes

Asset Model Number Field Now Available within Invoice and Estimate Templates

NEW Added support to access the Asset Model Number field via the invoice and estimate template.

Stock Level Recommendation REST Export API

NEW This API provides the groundwork for the upcoming mobile feature allowing a mobile user to provide input on back-office generated stock level recommendations (release date TBD).

Work Order REST API

FIXED Fixed an issue where the Work Order REST API would incorrectly return a 200 status code (success) when accessing the API on HTTP (rather than the required HTTPS) even though the work order was not saved to the system of record.

FIXED Fixed an issue where acknowledged work orders retained status when rescheduled to a different technician in ServiceScheduling.

Mobile Data Extract

FIXED Fixed issue where service code and work order alert updates weren't automatically getting sent to the mobile device.

For more information, email us at info@servicepower.com.

US Offices

8180 Greensboro Drive, Suite 600, McLean, VA 22102 Tel: 1 (703) 287-8900

2961 W. MacArthur Blvd., Suite 212, Santa Ana, CA 92704 Tel: 714.428.0010

EU Office

Petersgate House, St Petersgate, Stockport. SK1 1HE Tel: 011 44 161 476 2277

www.servicepower.com

Release Notes 3.32.0