Requesting Appointments

The following error messages can be returned from the AppointmentSearch web service. They are placed in the AckMsg field as a concatenation of the code and description.

Error Codes	Error Description

Error Codes	Error Description
FSS-001	MFG USERID DOES NOT EXIST IN THE SYSTEM
FSS-002	USER AUTHENTICATION FAILED
FSS-003	MFG ID DOES NOT EXIST IN THE SYSTEM
FSS-004	BRAND CODE DOES NOT EXIST IN THE SYSTEM
FSS-005	BRAND CODE CANNOT BE BLANK
FSS-006	PRODUCT CODE DOES NOT EXIST IN THE SYSTEM
FSS-007	PRODUCT CODE CANNOT BE BLANK
FSS-008	PRODUCT CODE DOES NOT EXIST IN THE SYSTEM
FSS-009	POSTCODE DOES NOT EXIST IN THE SYSTEM
FSS-010	POSTCODE CANNOT BE BLANK
FSS-011	FROMDATE CANNOT BE LESS THAN TODAY DATE
FSS-012	TODAY'S DATE CANNOT BE LESS THAN THE FROMDATE
FSS-013	FROM DATE CANNOT BE GREATER THAN 30 DAYS
FSS-014	SVCR CENTER DOES NOT RELATE TO MFG ID
FSS-015	SVCR TYPE CANNOT BE BLANK
FSS-016	SVCR SITE CANNOT BE BLANK
FSS-027	STATE CODE DOES NOT EXIST IN THE SYSTEM
FSS-028	CITY DOES NOT EXIST IN THE SYSTEM
FSS-030	CALL TYPE CANNOT BE BLANK
FSS-031	SERVICE SITE NOT IDENTIFIED
FSS-032	SERVICE TYPE NOT IDENTIFIED
FSS-033	CALL TYPE NOT IDENTIFIED
FSS-031	PRODUCT NOT IDENTIFIED
FSS-032	SERVICE TYPE NOT IDENTIFIED
FSS-033	NO RECORDS FOUND FOR THE ZIPCODE
FSS-034	CALL TYPE NOT IDENTIFIED
FSS-101	NO SERVICER FOUND WITH AVIALIBILITY
FSS-102	NO RECORDS FOUND FOR THE BRAND
FSS-104	PREFRED SERVICER IS NOT HAVING AVAILIBILITY
FSS-105	NO SERVICER FOUND WITH AVIALIBILITY
FSS-106	PREFERRED SERVICE CENTER DOES NOT EXIST IN THE SYSTEM
FSS-107	FSS INTERNAL ERROR : INCOMING GROUP LIST IS NULL
FSS-108	ALL ELIGIBLE SERVICERS ARE DEFINED AS EXCEPTIONS BY THE SOURCE
FSS-129	NO MATCH FOR PRODUCT COVERAGE
FSS-136	NO AUTHORIZED SERVICER FOUND FOR INWARRANTY CALL
FSS-502	NO SERVICER FOUND HAVING THE REQUIRED SKILLS
FSS-503	NETWORK DO NOT DEFINED DEFAULT CLIENT
FSS-504	NETWORK DOES NOT EXIST IN THE SYSTEM
FSS-505	CLIENT PROGRAM NOT DEFINED IN SYSTEM
FSS-507	NO AUTHORIZED SERVICER FOUND AFTER APPLYING RULE
FSS-508	NO SERVICER FOUND IN THE REQUESTED TIME PERIOD
FSS-520	COUNTRY CODE CAN NOT BE BLANK
FSS-521	PROCEDURE CODE CAN NOT BE BLANK OR NULL
FSS-522	ELEMENT COLLECTION CAN NOT BE BLANK OR NULL

Appointment Booking

The following error messages can be returned from the callAssignment, addProductCoverage, addProductLocation, addPartInfo and callPickupAddress web
services. They are placed in the AckMsg field.

Error Codes	Error Description

Error Codes	Error Description
FSS-021	CALL NUMBER CAN NOT BE BLANK
FSS-030	CALL TYPE CANNOT BE BLANK
FSS-035	CALL STATUS CANNOT BE BLANK
FSS-014	SVCR CENTER DOES NOT RELATE TO MFG ID
FSS-015	SVCR TYPE CANNOT BE BLANK
FSS-016	SVCR SITE CANNOT BE BLANK
FSS-146	PROBLEM TYPE CAN NOT BE BLANK
FSS-147	PROBLEM DESCRIPTION CAN NOT BE BLANK
FSS-005	BRAND CODE CANNOT BE BLANK
FSS-007	PRODUCT CODE CANNOT BE BLANK
FSS-025	CONSUMER LAST NAME CAN NOT BE BLANK
FSS-026	CONSUMER ADDRESS1 CAN NOT BE BLANK
FSS-027	CONSUMER PHONE CAN NOT BE BLANK
FSS-029	STATE CODE CAN NOT BE BLANK
FSS-010	POST CODE CAN NOT BE BLANK
FSS-520	COUNTRY CODE CAN NOT BE BLANK
FSS-026	NO RECORDS FOUND FOR THE BRAND
FSS-139	GROUP ID IS REQUIRED FOR WEB SERVICER
FSS-140	THIS GROUP ID DOES NOT EXIST IN OUR SYSTEM
FSS-141	THIS SOURCE DOES NOT EXIST IN OUR SYSTEM
FSS-142	THIS TIMEPERIOD DOES NOT EXIST IN OUR SYSTEM
FSS-143	INVAILD SCHEDULE DATE
FSS-145	SERVICE CENTER IS INACTIVE
FSS-133	NO RECORDS FOUND.
FSS-999	UNABLE TO BOOK THE CALL AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR

Update Call Details

In case the appointment/call detail was not updated, a reason code should be provided. This will be one of:

Error Codes	Error Description

Error Codes	Error Description
FSS-241	NO CHANGE IN CALL INFORMATION
FSS-242	CALL TYPE CANNOT BE BLANK
FSS-244	PRODUCT LINE CODE/PRODUCT TYPE IS NOT COVERED BY THE SVCR
FSS-245	SERVICER IS NOT WORKING IN THIS PERIOD
FSS-246	NO GROUP AVAILABLE IN NEW ZIP CODE FOR THIS SERVICER
FSS-247	CALL NUMBER + MANUFACTURER + SERVICER ACCOUNT COMBINATION DOES NOT EXIST
FSS-248	PRODUCT LINE DOES NOT EXIST IN THE SYSTEM
FSS-249	PERIOD DOES NOT EXIST IN THE SYSTEM
FSS-250	GROUP IS NOT AVAILABLE ON SCHEDULE DATE AND SCHEDULE TIME PERIOD
FSS-251	SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM
FSS-252	SERVICE IS NOT AVAILABLE ON NEW SCHEDULE DATE AND SCHEDULE TIME PERIOD
FSS-999	UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR

Notes

The following messages can be returned in the AckMsg Response

Error Codes	Error Description

Error Codes	Error Description
FSS-000	Ok
FSS-019	CALL NUMBER DOES NOT EXIST IN THE SYSTEM
FSS-021	CALL NUMBER CAN NOT BE BLANK
FSS-100	UNABLE TO PROCESS THE REQUEST RIGHT NOW PLEASE CONTACT FSS ADMINISTRATOR
FSS-201	CALL NOTES CAN NOT BE BLANK
FSS-202	CALL NOTES CAN NOT BE MORE THAN 2024 CHARACTERS
FSS-203	CALL NOTES DATE CAN NOT BE BLANK

Renotify

The following is the list of responses that will be found in the AckMsg field in the response, should the call be unsuccessful.

Error Codes	Error Description

Error Codes	Error Description
FSS-003	MFG ID DOES NOT EXIST IN THE SYSTEM
FSS-019	CALL NUMBER DOES NOT EXIST IN THE SYSTEM
FSS-020	CALL IS NOT OPEN STATUS OR ACCEPTED STATUS
FSS-221	SVCR-MFG ACCOUNT CAN NOT BE BLANK
FSS-222	DISPATCH MODE CAN NOT BE BLANK
FSS-223	ALTERNATE FAX IS INVALID
FSS-224	ALTERNATE EMAIL IS INVALID
FSS-225	DISPATCH MODE DOES NOT EXIST IN THE SYSTEM
FSS-226	DUPLICATE FAX DISPATCH PLEASE WAIT 30 MINUTES

Status Enquiry

The following is the list of responses that will be found in the AckMsg field in the response, should the call be unsuccessful

Error Codes	Error Description

Error Codes	Error Description
FSS-I87	INVALID DATE
FSS-I88	NUMBER OF DAYS B/W FROM DATE AND TO DATE SHOULD NOT BE MORE THAN 7 DAYS
FSS-I81	CALL STATUS INQUIRY RETURNS ZERO RECORDS

ServiceBroker 5

Dispatch return codes