Job Spares

ServiceScheduling now supports dynamic management of spare parts for jobs. This means that it is now possible to update vehicle stock values and use the information for scheduling jobs straight away, without the need forsystem restart. In addition, when vehicle spares are updated, the schedule is refreshed for all operatives who are part of the API request that updates vehicle stock levels.

If system parameter recalculate_next_day_stock is set to YES, vehicle stock is no longer set to the specified stock levels at the start of each day. Vehicle stock levels for tomorrow is automatically updated when there is any change in job status, job allocation or change in operative spares for today. The stocks available for tomorrow are calculated from what remains at the end of today; this ensures the accurate scheduling of any early morning jobs, before a van is restocked, that require spare parts.

Details of actual spare parts used during jobs are now passed in when the job is cleared, rather than relying on calculated spare delta values, which ensures that if spares used for a job differ from what was originally expected required spares are re-evaluated, to ensure that all jobs will be able to be completed based on actual remaining spares.

A new jeopardy state has been added to indicate jobs that are in jeopardy as a result of insufficient vehicle stock for assigned jobs.

ServiceSchedulingnow supports up to 30 spares items per job. 

It is now possible to optionally return the details of stock requirements for a job when getting job details via the API.

Finally, it is now possible to configure the system to keep a historical record of vehicle stock levels for up to 5 days. 

See the details in the ServiceOptimizer Integration Guide Change History for ServiceScheduling 11 for further details.

Technology Update

The ServiceScheduling 11 release replaces all functionality previously supplied via Java Applets with HTML/JavaScript, to restore compatibility with Firefox and Google Chrome.