Travel Time Calculations

ServiceScheduling 11.1.0 includes both a technology update and new functionality around travel-time calculations. A new mapping provider for travel calculations has provided the ability to allow traffic-enabled journey times to be processed during the scheduling and optimisation process.

German Language Update

ServiceScheduling 11.1.0 includes an updated German language translation pack for ServiceManager as part of the release.

Get Capacity Statistics API

The new Integration ServiceOptimizer Get Capacity Statistics SOAP API has been added to allow daily statistics about the capacity for jobs in the system to be obtained.

Get Job API

The Integration ServiceOptimizer Get Job SOAP API has been updated with new functionality to return the shift start and end details of the allocated employee, when allocated employee details are requested.

Get Job Statistics API

The new Integration ServiceOptimizer Get Job Statistics SOAP API has been added to allow aggregate, daily statistics about the jobs in the system to be obtained.

Get Job Type API

The new Integration ServiceOptimizer Get Job Type SOAP API has been added to allow the description of custom job types in the system to be obtained.

Get Operative API

The new Integration ServiceOptimizer Get Operative SOAP API has been added to allow the details of an employee to be obtained.

Get User API

The new Get User SOAP API has been added to allow details of ServiceScheduling users in the system to be obtained.

Jeopardy Report API

The Jeopardy Report SOAP API has been updated with new functionality that allows a day by day breakdown of job jeopardy information.

Dynamic Spare Parts Count

ServiceGANTT now provides a visual indicator in the Show Candidates feature, which indicates the number of spare parts the employee is anticipated to have available compared to the total number of spare parts required for the selected job.

The feature takes into account spare parts that are expected to be used on jobs that are already booked into an employee's schedule. For example, if an employee starts the day with 20 units of Spare Part A, and 10 units of Spare Part B, and is already booked into jobs which will use 10 units of Spare Part A, and 10 units of Spare Part B (leaving the employee with 10 units of Spare Part A, and none of Spare Part B), then for a job that requires 15 units of Spare Part A and 5 units of Spare Part B, the employee will be shown as having 10/20 parts for the job in the Show Candidates feature - because they are anticipated to have only 10 of the 20 spare parts required to complete the job.

User Interface Update

ServiceScheduling 11.10 includes an updated, more modern user interface for ServiceManager, ServiceAnalytics, ServicePlanner, and ServiceGANTT.