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_ServiceOps Work Order Status Codes Activity Codes

_ServiceOps Work Order Status Codes Activity Codes

Codes

Activity CodeDescriptionNotes
1OpenThis is a new work order.
6En RouteThe technician is en route (traveling) to the customer location.
7OnsiteThe technician has arrive onsite as the customer location.
8Travel completeThe technician has completed travel to the location although they may not yet be onsite. This can happen when the technician has to park a far distance away from the actual service location.
9AcceptedThe work order is in a pending status awaiting the technician to either accept or reject it.
1001RejectedThe technician has rejected the work order.
4096CompletedThe technician has completed the work order and marked it as completed.
4097RescheduledThe technician has marked the work order as rescheduled.

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