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The following error codes are grouped by ServiceDispatch section.

Requesting Appointments 

The following error messages can be returned from the AppointmentSearch web service. They are placed in the AckMsg field as a concatenation of the code and description. 

Error Codes Error Description 
FSS-001MFG USERID DOES NOT EXIST IN THE SYSTEM
FSS-002USER AUTHENTICATION FAILED
FSS-003MFG ID DOES NOT EXIST IN THE SYSTEM
FSS-004BRAND CODE DOES NOT EXIST IN THE SYSTEM 
FSS-005BRAND CODE CANNOT BE BLANK 
FSS-006PRODUCT CODE DOES NOT EXIST IN THE SYSTEM
FSS-007PRODUCT CODE CANNOT BE BLANK 
FSS-008PRODUCT CODE DOES NOT EXIST IN THE SYSTEM 
FSS-009POSTCODE DOES NOT EXIST IN THE SYSTEM
FSS-010POSTCODE CANNOT BE BLANK
FSS-011FROMDATE CANNOT BE LESS THAN TODAY DATE
FSS-012TODAY'S DATE CANNOT BE LESS THAN THE FROMDATE
FSS-013FROM DATE CANNOT BE GREATER THAN 30 DAYS 
FSS-014SVCR CENTER DOES NOT RELATE TO MFG ID
FSS-015SVCR TYPE CANNOT BE BLANK 
FSS-016SVCR SITE CANNOT BE BLANK 
FSS-027 STATE CODE DOES NOT EXIST IN THE SYSTEM 
FSS-028CITY DOES NOT EXIST IN THE SYSTEM

FSS-030

CALL TYPE CANNOT BE BLANK
FSS-031SERVICE SITE NOT IDENTIFIED 
FSS-032SERVICE TYPE NOT IDENTIFIED 
FSS-033CALL TYPE NOT IDENTIFIED 
FSS-031PRODUCT NOT IDENTIFIED
FSS-032SERVICE TYPE NOT IDENTIFIED 
FSS-033NO RECORDS FOUND FOR THE ZIPCODE 
FSS-034CALL TYPE NOT IDENTIFIED 
FSS-101NO SERVICER FOUND WITH AVIALIBILITY
FSS-102NO RECORDS FOUND FOR THE BRAND 
FSS-104PREFRED SERVICER IS NOT HAVING AVAILIBILITY 
FSS-105NO SERVICER FOUND WITH AVIALIBILITY
FSS-106PREFERRED SERVICE CENTER DOES NOT EXIST IN THE SYSTEM 
FSS-107FSS INTERNAL ERROR : INCOMING GROUP LIST IS NULL 
FSS-108 ALL ELIGIBLE SERVICERS ARE DEFINED AS EXCEPTIONS BY THE SOURCE
FSS-129NO MATCH FOR PRODUCT COVERAGE 
FSS-136NO AUTHORIZED SERVICER FOUND FOR INWARRANTY CALL
FSS-502NO SERVICER FOUND HAVING THE REQUIRED SKILLS
FSS-503NETWORK DO NOT DEFINED DEFAULT CLIENT
FSS-504NETWORK DOES NOT EXIST IN THE SYSTEM
FSS-505CLIENT PROGRAM NOT DEFINED IN SYSTEM
FSS-507NO AUTHORIZED SERVICER FOUND AFTER APPLYING RULE 
FSS-508NO SERVICER FOUND IN THE REQUESTED TIME PERIOD
FSS-520COUNTRY CODE CAN NOT BE BLANK 
FSS-521PROCEDURE CODE CAN NOT BE BLANK OR NULL
FSS-522ELEMENT COLLECTION CAN NOT BE BLANK OR NULL

Appointment Booking 

The following error messages can be returned from the callAssignment, addProductCoverage, addProductLocation, addPartInfo and callPickupAddress web
services. They are placed in the AckMsg field. 

Error Codes

 Error Description 

FSS-021CALL NUMBER CAN NOT BE BLANK
FSS-030CALL TYPE CANNOT BE BLANK 
FSS-035 CALL STATUS CANNOT BE BLANK
FSS-014SVCR CENTER DOES NOT RELATE TO MFG ID
FSS-015SVCR TYPE CANNOT BE BLANK 
FSS-016SVCR SITE CANNOT BE BLANK 
FSS-146PROBLEM TYPE CAN NOT BE BLANK 
FSS-147 PROBLEM DESCRIPTION CAN NOT BE BLANK
FSS-005BRAND CODE CANNOT BE BLANK 
FSS-007PRODUCT CODE CANNOT BE BLANK 
FSS-025CONSUMER LAST NAME CAN NOT BE BLANK
FSS-026CONSUMER ADDRESS1 CAN NOT BE BLANK
FSS-027CONSUMER PHONE CAN NOT BE BLANK
FSS-029STATE CODE CAN NOT BE BLANK
FSS-010POST CODE CAN NOT BE BLANK
FSS-520COUNTRY CODE CAN NOT BE BLANK
FSS-026 NO RECORDS FOUND FOR THE BRAND 
FSS-139GROUP ID IS REQUIRED FOR WEB SERVICER 
FSS-140 THIS GROUP ID DOES NOT EXIST IN OUR SYSTEM
FSS-141THIS SOURCE DOES NOT EXIST IN OUR SYSTEM
FSS-142THIS TIMEPERIOD DOES NOT EXIST IN OUR SYSTEM
FSS-143INVAILD SCHEDULE DATE
FSS-145SERVICE CENTER IS INACTIVE
FSS-133NO RECORDS FOUND.
FSS-999UNABLE TO BOOK THE CALL AT THIS MOMENT. PLEASE CONTACT SYSTEM
ADMINISTRATOR


Update Call Details

In case the appointment/call detail was not updated, a reason code should be provided. This will be one of:

Error Codes

 Error Description 

FSS-241NO CHANGE IN CALL INFORMATION
FSS-242CALL TYPE CANNOT BE BLANK 
FSS-244PRODUCT LINE CODE/PRODUCT TYPE IS NOT COVERED BY THE SVCR
FSS-245SERVICER IS NOT WORKING IN THIS PERIOD
FSS-246NO GROUP AVAILABLE IN NEW ZIP CODE FOR THIS SERVICER
FSS-247CALL NUMBER + MANUFACTURER + SERVICER ACCOUNT COMBINATION DOES NOT EXIST
FSS-248PRODUCT LINE DOES NOT EXIST IN THE SYSTEM 
FSS-249PERIOD DOES NOT EXIST IN THE SYSTEM
FSS-250GROUP IS NOT AVAILABLE ON SCHEDULE DATE AND SCHEDULE TIME PERIOD
FSS-251SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM
FSS-252SERVICE IS NOT AVAILABLE ON NEW SCHEDULE DATE AND SCHEDULE TIME PERIOD
FSS-999UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM
ADMINISTRATOR


Notes

The following messages can be returned in the AckMsg Response 

Error Codes

 Error Description 

FSS-000Ok
FSS-019 CALL NUMBER DOES NOT EXIST IN THE SYSTEM
FSS-021CALL NUMBER CAN NOT BE BLANK
FSS-100UNABLE TO PROCESS THE REQUEST RIGHT NOW PLEASE CONTACT FSS ADMINISTRATOR
FSS-201CALL NOTES CAN NOT BE BLANK
FSS-202CALL NOTES CAN NOT BE MORE THAN 2024 CHARACTERS
FSS-203CALL NOTES DATE CAN NOT BE BLANK


Renotify

The following is the list of responses that will be found in the AckMsg field in the response, should the call be unsuccessful.

Error Codes

 Error Description 

FSS-003MFG ID DOES NOT EXIST IN THE SYSTEM
FSS-019 

CALL NUMBER DOES NOT EXIST IN THE SYSTEM

FSS-020CALL IS NOT OPEN STATUS OR ACCEPTED STATUS
FSS-221SVCR-MFG ACCOUNT CAN NOT BE BLANK
FSS-222DISPATCH MODE CAN NOT BE BLANK
FSS-223ALTERNATE FAX IS INVALID
FSS-224ALTERNATE EMAIL IS INVALID
FSS-225DISPATCH MODE DOES NOT EXIST IN THE SYSTEM
FSS-226DUPLICATE FAX DISPATCH PLEASE WAIT 30 MINUTES


Status Enquiry 

The following is the list of responses that will be found in the AckMsg field in the response, should the call be unsuccessful

Error Codes

 Error Description 

FSS-I87 


INVALID DATE
FSS-I88 NUMBER OF DAYS B/W FROM DATE AND TO DATE SHOULD NOT BE MORE THAN 7
DAYS
FSS-I81CALL STATUS INQUIRY RETURNS ZERO RECORDS
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