The following error codes are grouped by ServiceDispach section.
Requesting Appointments
The following error messages can be returned from the AppointmentSearch web service. They are placed in the AckMsg field as a concatenation of the code and description.
| Error Codes | Error Description |
|---|---|
| FSS-001 | MFG USERID DOES NOT EXIST IN THE SYSTEM |
| FSS-002 | USER AUTHENTICATION FAILED |
| FSS-003 | MFG ID DOES NOT EXIST IN THE SYSTEM |
| FSS-004 | BRAND CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-005 | BRAND CODE CANNOT BE BLANK |
| FSS-006 | PRODUCT CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-007 | PRODUCT CODE CANNOT BE BLANK |
| FSS-008 | PRODUCT CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-009 | POSTCODE DOES NOT EXIST IN THE SYSTEM |
| FSS-010 | POSTCODE CANNOT BE BLANK |
| FSS-011 | FROMDATE CANNOT BE LESS THAN TODAY DATE |
| FSS-012 | TODAY'S DATE CANNOT BE LESS THAN THE FROMDATE |
| FSS-013 | FROM DATE CANNOT BE GREATER THAN 30 DAYS |
| FSS-014 | SVCR CENTER DOES NOT RELATE TO MFG ID |
| FSS-015 | SVCR TYPE CANNOT BE BLANK |
| FSS-016 | SVCR SITE CANNOT BE BLANK |
| FSS-027 | STATE CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-028 | CITY DOES NOT EXIST IN THE SYSTEM |
FSS-030 | CALL TYPE CANNOT BE BLANK |
| FSS-031 | SERVICE SITE NOT IDENTIFIED |
| FSS-032 | SERVICE TYPE NOT IDENTIFIED |
| FSS-033 | CALL TYPE NOT IDENTIFIED |
| FSS-031 | PRODUCT NOT IDENTIFIED |
| FSS-032 | SERVICE TYPE NOT IDENTIFIED |
| FSS-033 | NO RECORDS FOUND FOR THE ZIPCODE |
| FSS-034 | CALL TYPE NOT IDENTIFIED |
| FSS-101 | NO SERVICER FOUND WITH AVIALIBILITY |
| FSS-102 | NO RECORDS FOUND FOR THE BRAND |
| FSS-104 | PREFRED SERVICER IS NOT HAVING AVAILIBILITY |
| FSS-105 | NO SERVICER FOUND WITH AVIALIBILITY |
| FSS-106 | PREFERRED SERVICE CENTER DOES NOT EXIST IN THE SYSTEM |
| FSS-107 | FSS INTERNAL ERROR : INCOMING GROUP LIST IS NULL |
| FSS-108 | ALL ELIGIBLE SERVICERS ARE DEFINED AS EXCEPTIONS BY THE SOURCE |
| FSS-129 | NO MATCH FOR PRODUCT COVERAGE |
| FSS-136 | NO AUTHORIZED SERVICER FOUND FOR INWARRANTY CALL |
| FSS-502 | NO SERVICER FOUND HAVING THE REQUIRED SKILLS |
| FSS-503 | NETWORK DO NOT DEFINED DEFAULT CLIENT |
| FSS-504 | NETWORK DOES NOT EXIST IN THE SYSTEM |
| FSS-505 | CLIENT PROGRAM NOT DEFINED IN SYSTEM |
| FSS-507 | NO AUTHORIZED SERVICER FOUND AFTER APPLYING RULE |
| FSS-508 | NO SERVICER FOUND IN THE REQUESTED TIME PERIOD |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK |
| FSS-521 | PROCEDURE CODE CAN NOT BE BLANK OR NULL |
| FSS-522 | ELEMENT COLLECTION CAN NOT BE BLANK OR NULL |
Appointment Booking
The following error messages can be returned from the callAssignment, addProductCoverage, addProductLocation, addPartInfo and callPickupAddress web
services. They are placed in the AckMsg field.
Error Codes | Error Description |
|---|---|
| FSS-021 | CALL NUMBER CAN NOT BE BLANK |
| FSS-030 | CALL TYPE CANNOT BE BLANK |
| FSS-035 | CALL STATUS CANNOT BE BLANK |
| FSS-014 | SVCR CENTER DOES NOT RELATE TO MFG ID |
| FSS-015 | SVCR TYPE CANNOT BE BLANK |
| FSS-016 | SVCR SITE CANNOT BE BLANK |
| FSS-146 | PROBLEM TYPE CAN NOT BE BLANK |
| FSS-147 | PROBLEM DESCRIPTION CAN NOT BE BLANK |
| FSS-005 | BRAND CODE CANNOT BE BLANK |
| FSS-007 | PRODUCT CODE CANNOT BE BLANK |
| FSS-025 | CONSUMER LAST NAME CAN NOT BE BLANK |
| FSS-026 | CONSUMER ADDRESS1 CAN NOT BE BLANK |
| FSS-027 | CONSUMER PHONE CAN NOT BE BLANK |
| FSS-029 | STATE CODE CAN NOT BE BLANK |
| FSS-010 | POST CODE CAN NOT BE BLANK |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK |
| FSS-026 | NO RECORDS FOUND FOR THE BRAND |
| FSS-139 | GROUP ID IS REQUIRED FOR WEB SERVICER |
| FSS-140 | THIS GROUP ID DOES NOT EXIST IN OUR SYSTEM |
| FSS-141 | THIS SOURCE DOES NOT EXIST IN OUR SYSTEM |
| FSS-142 | THIS TIMEPERIOD DOES NOT EXIST IN OUR SYSTEM |
| FSS-143 | INVAILD SCHEDULE DATE |
| FSS-145 | SERVICE CENTER IS INACTIVE |
| FSS-133 | NO RECORDS FOUND. |
| FSS-999 | UNABLE TO BOOK THE CALL AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |