Requesting Appointments
The following error messages can be returned from the AppointmentSearch web service. They are placed in the AckMsg field as a concatenation of the code and description.
| Error Codes | Error Description |
|---|---|
| FSS-001 | MFG USERID DOES NOT EXIST IN THE SYSTEM |
| FSS-002 | USER AUTHENTICATION FAILED |
| FSS-003 | MFG ID DOES NOT EXIST IN THE SYSTEM |
| FSS-004 | BRAND CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-005 | BRAND CODE CANNOT BE BLANK |
| FSS-006 | PRODUCT CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-007 | PRODUCT CODE CANNOT BE BLANK |
| FSS-008 | PRODUCT CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-009 | POSTCODE DOES NOT EXIST IN THE SYSTEM |
| FSS-010 | POSTCODE CANNOT BE BLANK |
| FSS-011 | FROMDATE CANNOT BE LESS THAN TODAY DATE |
| FSS-012 | TODAY'S DATE CANNOT BE LESS THAN THE FROMDATE |
| FSS-013 | FROM DATE CANNOT BE GREATER THAN 30 DAYS |
| FSS-014 | SVCR CENTER DOES NOT RELATE TO MFG ID |
| FSS-015 | SVCR TYPE CANNOT BE BLANK |
| FSS-016 | SVCR SITE CANNOT BE BLANK |
| FSS-027 | STATE CODE DOES NOT EXIST IN THE SYSTEM |
| FSS-028 | CITY DOES NOT EXIST IN THE SYSTEM |
FSS-030 | CALL TYPE CANNOT BE BLANK |
| FSS-031 | SERVICE SITE NOT IDENTIFIED |
| FSS-032 | SERVICE TYPE NOT IDENTIFIED |
| FSS-033 | CALL TYPE NOT IDENTIFIED |
| FSS-031 | PRODUCT NOT IDENTIFIED |
| FSS-032 | SERVICE TYPE NOT IDENTIFIED |
| FSS-033 | NO RECORDS FOUND FOR THE ZIPCODE |
| FSS-034 | CALL TYPE NOT IDENTIFIED |
| FSS-101 | NO SERVICER FOUND WITH AVIALIBILITY |
| FSS-102 | NO RECORDS FOUND FOR THE BRAND |
| FSS-104 | PREFRED SERVICER IS NOT HAVING AVAILIBILITY |
| FSS-105 | NO SERVICER FOUND WITH AVIALIBILITY |
| FSS-106 | PREFERRED SERVICE CENTER DOES NOT EXIST IN THE SYSTEM |
| FSS-107 | FSS INTERNAL ERROR : INCOMING GROUP LIST IS NULL |
| FSS-108 | ALL ELIGIBLE SERVICERS ARE DEFINED AS EXCEPTIONS BY THE SOURCE |
| FSS-129 | NO MATCH FOR PRODUCT COVERAGE |
| FSS-136 | NO AUTHORIZED SERVICER FOUND FOR INWARRANTY CALL |
| FSS-502 | NO SERVICER FOUND HAVING THE REQUIRED SKILLS |
| FSS-503 | NETWORK DO NOT DEFINED DEFAULT CLIENT |
| FSS-504 | NETWORK DOES NOT EXIST IN THE SYSTEM |
| FSS-505 | CLIENT PROGRAM NOT DEFINED IN SYSTEM |
| FSS-507 | NO AUTHORIZED SERVICER FOUND AFTER APPLYING RULE |
| FSS-508 | NO SERVICER FOUND IN THE REQUESTED TIME PERIOD |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK |
| FSS-521 | PROCEDURE CODE CAN NOT BE BLANK OR NULL |
| FSS-522 | ELEMENT COLLECTION CAN NOT BE BLANK OR NULL |
Appointment Booking
The following error messages can be returned from the callAssignment, addProductCoverage, addProductLocation, addPartInfo and callPickupAddress web
services. They are placed in the AckMsg field.
Error Codes | Error Description |
|---|---|
| FSS-021 | CALL NUMBER CAN NOT BE BLANK |
| FSS-030 | CALL TYPE CANNOT BE BLANK |
| FSS-035 | CALL STATUS CANNOT BE BLANK |
| FSS-014 | SVCR CENTER DOES NOT RELATE TO MFG ID |
| FSS-015 | SVCR TYPE CANNOT BE BLANK |
| FSS-016 | SVCR SITE CANNOT BE BLANK |
| FSS-146 | PROBLEM TYPE CAN NOT BE BLANK |
| FSS-147 | PROBLEM DESCRIPTION CAN NOT BE BLANK |
| FSS-005 | BRAND CODE CANNOT BE BLANK |
| FSS-007 | PRODUCT CODE CANNOT BE BLANK |
| FSS-025 | CONSUMER LAST NAME CAN NOT BE BLANK |
| FSS-026 | CONSUMER ADDRESS1 CAN NOT BE BLANK |
| FSS-027 | CONSUMER PHONE CAN NOT BE BLANK |
| FSS-029 | STATE CODE CAN NOT BE BLANK |
| FSS-010 | POST CODE CAN NOT BE BLANK |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK |
| FSS-026 | NO RECORDS FOUND FOR THE BRAND |
| FSS-139 | GROUP ID IS REQUIRED FOR WEB SERVICER |
| FSS-105 | NO SERVICER FOUND WITH AVIALIBILITY |
| FSS-106 | PREFERRED SERVICE CENTER DOES NOT EXIST IN THE SYSTEM |