...
In case the appointment/call detail was not updated, a reason code should be
provided. This will be one of:
Error Codes | Error Description |
|---|---|
| FSS-241 | NO CHANGE IN CALL INFORMATION |
| FSS-242 | CALL TYPE CANNOT BE BLANK |
| FSS-244 | PRODUCT LINE CODE/PRODUCT TYPE IS NOT COVERED BY THE SVCR |
| FSS-245 | SERVICER IS NOT WORKING IN THIS PERIOD |
| FSS-246 | NO GROUP AVAILABLE IN NEW ZIP CODE FOR THIS SERVICER |
| FSS-247 | CALL NUMBER + MANUFACTURER + SERVICER ACCOUNT COMBINATION DOES NOT EXIST |
| FSS-248 | PRODUCT LINE DOES NOT EXIST IN THE SYSTEM |
| FSS-249 | PERIOD DOES NOT EXIST IN THE SYSTEM |
| FSS-250 | GROUP IS NOT AVAILABLE ON SCHEDULE DATE AND SCHEDULE TIME PERIOD |
| FSS-251 | SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM |
| FSS-252 | SERVICE IS NOT AVAILABLE ON NEW SCHEDULE DATE AND SCHEDULE TIME PERIOD |
| FSS-999 | UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |
Update Call Details
In case the appointment/call detail was not updated, a reason code should be
provided. This will be one of:
Error Codes | Error Description |
|---|---|
| FSS-241 | NO CHANGE IN CALL INFORMATION FSS-243 Version: 3.6 44 FSS-244 FSS-245 FSS-246 FSS-247 FSS-248 FSS-249 FSS-250 FSS-251 SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM FSS-252 FSS-999 UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |
| FSS-242 | CALL TYPE CANNOT BE BLANK |
| FSS-244 | PRODUCT LINE CODE/PRODUCT TYPE IS NOT COVERED BY THE SVCR |
| FSS-245 | SERVICER IS NOT WORKING IN THIS PERIOD |
| FSS-246 | NO GROUP AVAILABLE IN NEW ZIP CODE FOR THIS SERVICER |
| FSS-247 | CALL NUMBER + MANUFACTURER + SERVICER ACCOUNT COMBINATION DOES NOT EXIST |
| FSS-248 | PRODUCT LINE DOES NOT EXIST IN THE SYSTEM |
| FSS-249 | PERIOD DOES NOT EXIST IN THE SYSTEM |
| FSS-250 | GROUP IS NOT AVAILABLE ON SCHEDULE DATE AND SCHEDULE TIME PERIOD |
| FSS-251 | SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM |
| FSS-252 | SERVICE IS NOT AVAILABLE ON NEW SCHEDULE DATE AND SCHEDULE TIME PERIOD |
| FSS-999 | UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |