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Error Codes | Error Description |
|---|---|
| FSS-021 | CALL NUMBER CAN NOT BE BLANK |
| FSS-030 | CALL TYPE CANNOT BE BLANK |
| FSS-035 | CALL STATUS CANNOT BE BLANK |
| FSS-014 | SVCR CENTER DOES NOT RELATE TO MFG ID |
| FSS-015 | SVCR TYPE CANNOT BE BLANK |
| FSS-016 | SVCR SITE CANNOT BE BLANK |
| FSS-146 | PROBLEM TYPE CAN NOT BE BLANK |
| FSS-147 | PROBLEM DESCRIPTION CAN NOT BE BLANK |
| FSS-005 | BRAND CODE CANNOT BE BLANK |
| FSS-007 | PRODUCT CODE CANNOT BE BLANK |
| FSS-025 | CONSUMER LAST NAME CAN NOT BE BLANK |
| FSS-026 | CONSUMER ADDRESS1 CAN NOT BE BLANK |
| FSS-027 | CONSUMER PHONE CAN NOT BE BLANK |
| FSS-029 | STATE CODE CAN NOT BE BLANK |
| FSS-010 | POST CODE CAN NOT BE BLANK |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK |
| FSS-026 | NO RECORDS FOUND FOR THE BRAND |
| FSS-139 | GROUP ID IS REQUIRED FOR WEB SERVICER |
| FSS-140 | THIS GROUP ID DOES NOT EXIST IN OUR SYSTEM |
| FSS-141 | THIS SOURCE DOES NOT EXIST IN OUR SYSTEM |
| FSS-142 | THIS TIMEPERIOD DOES NOT EXIST IN OUR SYSTEM |
| FSS-143 | INVAILD SCHEDULE DATE |
| FSS-145 | SERVICE CENTER IS INACTIVE |
| FSS-133 | NO RECORDS FOUND. |
| FSS-999 | UNABLE TO BOOK THE CALL AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |
Update Call Details
In case the appointment/call detail was not updated, a reason code should be
provided. This will be one of:
Error Codes | Error Description |
|---|---|
| FSS-241 | NO CHANGE IN CALL INFORMATION FSS-243 Version: 3.6 44 FSS-244 FSS-245 FSS-246 FSS-247 FSS-248 FSS-249 FSS-250 FSS-251 SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM FSS-252 FSS-999 UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |
| FSS-242 | CALL TYPE CANNOT BE BLANK |
| FSS-244 | PRODUCT LINE CODE/PRODUCT TYPE IS NOT COVERED BY THE SVCR |
| FSS-245 | SERVICER IS NOT WORKING IN THIS PERIOD |
| FSS-246 | NO GROUP AVAILABLE IN NEW ZIP CODE FOR THIS SERVICER |
| FSS-247 | CALL NUMBER + MANUFACTURER + SERVICER ACCOUNT COMBINATION DOES NOT EXIST |
| FSS-248 | PRODUCT LINE DOES NOT EXIST IN THE SYSTEM |
| FSS-249 | PERIOD DOES NOT EXIST IN THE SYSTEM |
| FSS-250 | GROUP IS NOT AVAILABLE ON SCHEDULE DATE AND SCHEDULE TIME PERIOD |
| FSS-251 | SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM |
| FSS-252 | SERVICE IS NOT AVAILABLE ON NEW SCHEDULE DATE AND SCHEDULE TIME PERIOD |
| FSS-999 | UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR |