IT Knowledge Prerequisites

ServicePower assumes that any customer deciding to install and manage the application has the required knowledge to support complex IT systems. Specifically, customers must be knowledgeable in the following areas:

• The setup, configuration, management and monitoring of their chosen operating system and database;
• The setup, configuration, management and monitoring of the Java VM;
• Network firewall configuration;
• Network routing;
• Network load balancing;
• SSL certificates and configuration in a Java environment;
• High Availability (HA);
• Network Attached Storage (NAS);
• Storage Area Network (SAN);
• RAID;
• Server / database clustering;
• Master / slave failover configuration;
• Server and network monitoring; and

• Server backup and restoring.