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Requesting Appointments Error Codes
The following error messages can be returned from the AppointmentSearch web service. They
are placed in the AckMsg field as a concatenation of the code and description.
| Error Code | Type | |
|---|---|---|
| FSS-001 | MFG USERID DOES NOT EXIST IN THE SYSTEM | |
| FSS-002 | USER AUTHENTICATION FAILED | |
| FSS-003 | MFG ID DOES NOT EXIST IN THE SYSTEM | |
| FSS-004 | BRAND CODE DOES NOT EXIST IN THE SYSTEM | |
| FSS-005 | BRAND CODE CANNOT BE BLANK | |
| FSS-006 | PRODUCT CODE DOES NOT EXIST IN THE SYSTEM | |
| FSS-007 | PRODUCT CODE CANNOT BE BLANK | |
| FSS-008 | PRODUCT CODE DOES NOT EXIST IN THE SYSTEM | |
| FSS-009 | POSTCODE DOES NOT EXIST IN THE SYSTEM | |
| FSS-010 | POSTCODE CANNOT BE BLANK | |
| FSS-011 | FROMDATE CANNOT BE LESS THAN TODAY DATE | |
| FSS-012 | TODAY'S DATE CANNOT BE LESS THAN THE FROMDATE | |
| FSS-013 | FROM DATE CANNOT BE GREATER THAN 30 DAYS | |
| FSS-014 | SVCR CENTER DOES NOT RELATE TO MFG ID | |
| FSS-015 | SVCR TYPE CANNOT BE BLANK | |
| FSS-016 | 5 SVCR TYPE CANNOT BE BLANK | |
| FSS-027 | STATE CODE DOES NOT EXIST IN THE SYSTEM | |
| FSS-028 | CITY DOES NOT EXIST IN THE SYSTEM | |
| FSS-030 | CALL TYPE CANNOT BE BLANK | |
| FSS-031 | SERVICE SITE NOT IDENTIFIED | |
| FSS-032 | SERVICE TYPE NOT IDENTIFIED | |
| FSS-033 | CALL TYPE NOT IDENTIFIED | |
| FSS-034 | PRODUCT NOT IDENTIFIED | |
| FSS-101 | NO RECORDS FOUND FOR THE ZIPCODE | |
| FSS-102 | NO RECORDS FOUND FOR THE BRAND | |
| FSS-104 | PREFRED SERVICER IS NOT HAVING AVAILIBILITY | |
| FSS-105 | NO SERVICER FOUND WITH AVIALIBILITY | |
| FSS-106 | PREFERRED SERVICE CENTER DOES NOT EXIST IN THE SYSTEM | |
| FSS-107 | FSS INTERNAL ERROR : INCOMING GROUP LIST IS NULL | |
| FSS-108 | ALL ELIGIBLE SERVICERS ARE DEFINED AS EXCEPTIONS BY THE SOURCE | |
| FSS-129 | NO MATCH FOR PRODUCT COVERAGE | |
| FSS-136 | NO AUTHORIZED SERVICER FOUND FOR INWARRANTY CALL | |
| FSS-502 | NO SERVICER FOUND HAVING THE REQUIRED SKILLS | |
| FSS-503 | NETWORK DO NOT DEFINED DEFAULT CLIENT | |
| FSS-504 | NETWORK DOES NOT EXIST IN THE SYSTEM | |
| FSS-505 | CLIENT PROGRAM NOT DEFINED IN SYSTEM | |
| FSS-507 | NO AUTHORIZED SERVICER FOUND AFTER APPLYING RULE | |
| FSS-508 | NO SERVICER FOUND IN THE REQUESTED TIME PERIOD | |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK | |
| FSS-521 | PROCEDURE CODE CAN NOT BE BLANK OR NULL | |
| FSS-522 | ELEMENT COLLECTION CAN NOT BE BLANK OR NULL | |
Appointment Booking Error Codes
The following error messages can be returned from the callAssignment, addProductCoverage, addProductLocation, addPartInfo and callPickupAddress web
services. They are placed in the AckMsg field.
| Error Code | Type | |
|---|---|---|
| FSS-021 | CALL NUMBER CAN NOT BE BLANK | |
| FSS-030 | CALL TYPE CANNOT BE BLANK | |
| FSS-035 | CALL STATUS CANNOT BE BLANK | |
| FSS-014 | SVCR-MFG DOES NOT RELATE TO MFG ID | |
| FSS-015 | SERVICE TYPE CAN NOT BE BLANK | |
| FSS-016 | SERVICE SITE CAN NOT BE BLANK | |
| FSS-146 | PROBLEM TYPE CAN NOT BE BLANK | |
| FSS-147 | PROBLEM DESCRIPTION CAN NOT BE BLANK | |
| FSS-007 | PRODUCT TYPE CAN NOT BE BLANK | |
| FSS-005 | BRAND CODE CAN NOT BE BLANK | |
| FSS-025 | CONSUMER LAST NAME CAN NOT BE BLANK | |
| FSS-026 | CONSUMER ADDRESS1 CAN NOT BE BLANK | |
| FSS-027 | CONSUMER PHONE CAN NOT BE BLANK | |
| FSS-029 | STATE CODE CAN NOT BE BLANK | |
| FSS-010 | POST CODE CAN NOT BE BLANK | |
| FSS-520 | COUNTRY CODE CAN NOT BE BLANK | |
| FSS-139 | GROUP ID IS REQUIRED FOR WEB SERVICER | |
| FSS-131 | THERE IS NO CAPACITY DEFINED FOR THIS GROUP ID ON THIS DAY FOR THIS PERIOD | |
| FSS-132 | THE SCHEDULED DATE CANNOT BE MORE THAN ONE DAY BEFORE TODAY’S DATE | |
| FSS-134 | THIS CALL CANNOT BE BOOKED AS IT ALREADY EXISTS IN OUR SYSTEM | |
| FSS-135 | THIS BRAND CODE DOES NOT EXIST IN OUR SYSTEM | |
| FSS-006 | THIS PRODUCT DOES NOT EXIST IN OUR SYSTEM | |
| FSS-138 | THIS GROUP DOES NOT HAVE THE CAPACITY | |
| FSS-139 | GROUP ID IS REQUIRED FOR WEB SERVICER | |
| FSS-140 | THIS GROUP ID DOES NOT EXIST IN OUR SYSTEM | |
| FSS-141 | THIS SOURCE DOES NOT EXIST IN OUR SYSTEM | |
| FSS-142 | THIS TIMEPERIOD DOES NOT EXIST IN OUR SYSTEM | |
| FSS-143 | INVAILD SCHEDULE DATE | |
| FSS-145 | SERVICE CENTER IS INACTIVE | |
| FSS-133 | NO RECORDS FOUND... | |
| FSS-999 | UNABLE TO BOOK THE CALL AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR | |
Appointment Cancellation Error Codes
The following error messages can be returned from the AppointmentSearch web service. They are placed in the AckMsg field as a concatenation of the code and description.
| Error Code | Type | |
|---|---|---|
| FSS-161 | THE CALL CANNOT CANCEL AS STATUS IS COMPLETE/CLAIMED/CANCELLED | |
| FSS-019 | THIS CALL NUMBER DOES NOT EXIST IN OUR SYSTEM | |
| FSS-162 | THIS REASON ID DOES NOT EXIST IN OUR SYSTEM | |
Update Call Details Error Codes
In case the appointment/call detail was not updated, a reason code should be provided. This will be one of:
| Error Code | Type | |
|---|---|---|
| FSS-241 | NO CHANGE IN CALL INFORMATION | |
| FSS-242 | BRAND IS NOT COVERED BY THE SVCR | |
| FSS-243 | ZIP CODE IS NOT COVERED BY THE SVCR | |
| FSS-244 | PRODUCT LINE CODE/PRODUCT TYPE IS NOT COVERED BY THE SVCR | |
| FSS-245 | SERVICER IS NOT WORKING IN THIS PERIOD | |
| FSS-246 | NO GROUP AVAILABLE IN NEW ZIP CODE FOR THIS SERVICER | |
| FSS-247 | CALL NUMBER + MANUFACTURER + SERVICER ACCOUNT COMBINATION DOES NOT EXIST | |
| FSS-248 | PRODUCT LINE DOES NOT EXIST IN THE SYSTEM | |
| FSS-249 | PERIOD DOES NOT EXIST IN THE SYSTEM | |
| FSS-250 | GROUP IS NOT AVAILABLE ON SCHEDULE DATE AND SCHEDULE TIME PERIOD | |
| FSS-251 | SVCR-MFG ACCOUNT DOES NOT EXIST IN THE SYSTEM | |
| FSS-252 | SERVICE IS NOT AVAILABLE ON NEW SCHEDULE DATE AND SCHEDULE TIME PERIOD | |
| FSS-999 | UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR | |
Note Error Codes
The following messages can be returned in the AckMsg Response
| Error Code | Type | |
|---|---|---|
| FSS-000 | OK | |
| FSS-019 | CALL NUMBER DOES NOT EXIST IN THE SYSTEM | |
| FSS-021 | CALL NUMBER CAN NOT BE BLANK | |
| FSS-100 | UNABLE TO PROCESS THE REQUEST RIGHT NOW PLEASE CONTACT FSS ADMINISTRATOR | |
| FSS-201 | CALL NOTES CAN NOT BE BLANK | |
| FSS-202 | CALL NOTES CAN NOT BE MORE THAN 2024 CHARACTERS | |
| FSS-203 | CALL NOTES DATE CAN NOT BE BLANK | |
Status Enquiry
The following is the list of responses that will be found in the AckMsg field in the response, should the call be unsuccessful
| Error Code | Type | |
|---|---|---|
| FSS-I87 | INVALID DATE | |
| FSS-I88 | NUMBER OF DAYS B/W FROM DATE AND TO DATE SHOULD NOT BE MORE THAN 7 DAYS | |
| FSS-I81 | CALL STATUS INQUIRY RETURNS ZERO RECORDS | |