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title5.0.0

The Appointment Offer object represents the appointment offerings (if any) returned from a REST Work Item Appointment Search.      

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Related pages:

Appointment Offer Object Format

Include Page
_Appointment Offer Object Format
_Appointment Offer Object Format

Appointment Offer Object PropertiesProperties 

Field MappingsMappings  

Appointment Search API calls may result in an appointment search being directed to either a ServiceDispatch system, a ServiceScheduling system, or both. (See the Appointment Search API definition for details on how this is configured).

As a result, some of the appointment offer response field definitions depend on the API that they have come from.

ServiceDispatch Field Mappings

When a Appointment Search API call results in an appointment search being directed to ServiceDispatch, some of the fields that are present in the Appointment Offer Object (below) will come from ServiceDispatch.

As a result, the definition of these fields depends on the ServiceDispatch response.

Please speak with the ServicePower customer services team for the field definitions.

ServiceScheduling Field Mappings

When a Appointment Search API call results in an appointment search being directed to ServiceScheduling, some of the fields that are present in the Appointment Offer Object (below) will come back from ServiceScheduling.

As a result, the definition of these fields depends on the ServiceScheduling response.

Please see the appropriate version of the ServiceScheduling sp:ApptOfferRequest API for the field definitions.

PropertyType
Required?
LengthDescriptionField Mappings
:  ServiceDispatchField Mappings:  ServiceScheduling
Providers
arrayYes
Array

Top level array containing one more more objects, containing appointment offers and associated information.

objectYesMandatory object, containing the Info object, Offers array, and Result object.InfoobjectYesYes-

SvcrCollection[].SvcrName

SysConfg.Scheduler.ExtId/Id

Src
Yes

One of:

  • SD: If the system supplying the appointment offers is ServiceDispatch.
  • SS: If the system supplying the appointment offers is ServiceScheduling.

    •  Mandatory object, containing details which describe which system and system servicer (if relevant) is supplying the appointment offers described in the parent object.

    Name
    Moreboolean--more
    • External: If the system supplying the appointment offers is some other system.
    OffersarrayYesMandatory array of one or more appointment offer details objects.objectYesOfferToken---OfferTokenofferTokenOfferText---offerTextStartDate---SchdDelDate + TimePeriod[0]startEndDate---SchdDelDate + TimePeriod[1]endPromBand---promBandPromType---promTypeTravelTime---travelTimeDay---dayResultobjectNoOptional object, containing the ServiceScheduling response's more field, when relevant and present.

    For more, see Providers.Offers.Objects. 

    		SvcrCollection[].SvcrNameSysConfg.Scheduler.ExtId.Id