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Integration ServiceOptimizer Create User SOAP API

Owned by Matthew Wren
Nov 24, 2022
1 min read

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The sp:CreateUserRequest API method can be used to add new users to the ServiceScheduling system, as an alternative to the ServiceManager UI for adding users.

Description

Allows new user accounts to be added to ServiceScheduling.

Definition

The definition of this API is:

Web Service

Type

Description

Req?

Val?

<sp:CreateUserRequest>

 




 

<userId>?</userId>

string(50)

A new User ID for the user to be created. The User ID must not already exist in the ServiceOptimizer database.

(tick)

(tick)


<user>
Required section containing the details of the new user to be added.(tick)


<name>?</name>string(50)The name of the new user.(tick)


<enabled>?</enabled>BooleanIf true, the new user is permitted to use ServiceManager.(tick)


<profile>?</profile>

string(10)The user profile for the user to be created. The user profile must exist in the ServiceOptimizer database.(tick)(tick)


<authentication>?</authentication>

AuthType

Either SECURED or LDAP.

If LDAP, then the new user's login will be authenticated using the configured external LDAP server; otherwise, authentication will be performed by ServiceScheduling. See password below.

(tick)


<password>?</password>string(50)

The new user's password. Ignored if authentication is LDAP.





<unitType>?</unitType>UserUnitTypeThe values can be ROOT,BRU,DRU or FRU. Defaults to ROOT if omitted during creation.



<respUnit>?<respUnit>string(8)

If unitType is ROOT, respUnit must be the top level RU, and will default to this if omitted.

If unitType is BRU, respUnit must be an BRU reference.

If unitType is DRU, respUnit must be an DRU reference.

If unitType is FRU, respUnit must be an FRU reference.


(tick)

</user>



</sp:CreateUserRequest>

 




Return Structure

The API returns the standard return structure.

Return Codes

In addition to the Standard Return Codes, the possible Return Codes from this API are:

  • SP_USERID_EXISTS (702)
  • SP_PROFILE_DOES_NOT_EXIST (704)
  • SP_UNIT_REF_INVALID (705)