Integration ServiceOptimizer Change History 11.1.x

• A note is added at the end of "Command Line Utility" section on Admin ServiceOptimizer Further Detail Access Control sp_ldap page.

11.1.0 Changed Documentation: Update Special Period

• Added documentation for Update Special Period SOAP API which was missing.
• Changed the title of Integration ServiceOptimizer Fix Break Time SOAP API - this was Fix Break Time.

11.1.0 New Functionality: Get Job API

• The Integration ServiceOptimizer Get Job SOAP API has been updated with new functionality to return the shift start and end details of the allocated employee, when allocated employee details are requested.

11.1.0 New Functionality: Get Capacity Statistics API

• The new Integration ServiceOptimizer Get Capacity Statistics SOAP API has been added to allow daily statistics about the capacity for jobs in the system to be obtained.

11.1.0 New Functionality: Jeopardy Report API

• The Jeopardy Report SOAP API has been updated with new functionality that allows a day by day breakdown of job jeopardy information.

11.1.0 Changed Documentation: Jeopardy States

• The Integration ServiceOptimizer Common Jeopardy States documentation has been updated to add missing jeopardy state type and hexadecimal code information required when using the new functionality added to the Jeopardy Report SOAP API.

11.1.0 Changed Documentation: Change Work Item Status API

• The existing Integration ServiceOptimizer Change Work Item Status SOAP API has been clarified and amended to add in RTT effects of status changes.

11.1.0 New Functionality: Get Job Type API

• The new Integration ServiceOptimizer Get Job Type SOAP API has been added to allow the description of custom job types in the system to be obtained.

11.1.0 New Functionality: Get User API

• The new Integration ServiceOptimizer Get User SOAP API has been added to allow details of ServiceScheduling users in the system to be obtained.

11.1.0 New Functionality: Get Job Statistics API

• The new Integration ServiceOptimizer Get Job Statistics SOAP API has been added to allow aggregate, daily statistics about the jobs in the system to be obtained.

11.1.0 New Functionality: Get Operative API

• The new Integration ServiceOptimizer Get Operative SOAP API has been added to allow the details of an employee to be obtained.

11.1.0 New Functionality: Job History API

• The new Integration ServiceOptimizer Job History SOAP API has been added to allow the history of changes to jobs to be obtained.