Unable to Access ServiceMobility

Problem

In situations where users are unable to log into ServiceMobility, clearing cache and optionally removing the home screen icon is a great way to help solve problems.

Solution

Please make sure the Safari browser cache has been cleared

To clear Safari browsing cache

Go to iPhone Setting
Scroll to safari application
Scroll to bottom of the options
Select Clear History and Website Data.

https://support.apple.com/en-gb/HT201265

Optionally, remove the App Icon from the Homescreen

If you touch and hold an app from the Home Screen and the apps start to jiggle:

Tap the Remove icon in the upper-left corner of the app.
Tap Delete App, then tap Delete to confirm.
Tap Done.

To Re-Add:

Go back into the Library, Search for the application and readd the icon.

Knowledge Base

Unable to Access ServiceMobility

Analytics

Problem

Solution

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