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Unable to Access ServiceMobility
Unable to Access ServiceMobility
Problem
In situations where users are unable to log into ServiceMobility, clearing cache and optionally removing the home screen icon is a great way to help solve problems.
Solution
Please make sure the Safari browser cache has been cleared
To clear Safari browsing cache
- Go to iPhone Setting
- Scroll to safari application
- Scroll to bottom of the options
- Select Clear History and Website Data.
https://support.apple.com/en-gb/HT201265
Optionally, remove the App Icon from the Homescreen
If you touch and hold an app from the Home Screen and the apps start to jiggle:
- Tap the Remove icon in the upper-left corner of the app.
- Tap Delete App, then tap Delete to confirm.
- Tap Done.
To Re-Add:
- Go back into the Library, Search for the application and readd the icon.
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