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Before starting the installation of ServiceOptimizer there are a few things to take note of and prepare.

Check Pre-requisites 

Tip
 Check the pre-requisites listed in the ServiceOptimizer Pre-Requisites are in place. If a pre-requisite is not in place then the installation or subsequent running might fail. 
Note
titleSystem Administrator
It is assumed the installer is the System Administrator and, as such, has familiarity with basic computer and Operating System procedures, either UNIX or WINDOWS, (e.g. how to log on, how to examine and edit files, how to execute programs, etc.).
Note
titleDatabase

It is assumed the DBA will install the database and, as such, has familiarity with the RDBMS in use.

Prepare for Installation

Tip
titleOracle Instance

To install the ServiceOptimizer Oracle database user the following information is required:
 
 Oracle username and password for ServiceScheduling
 Sys password 
 System password

Tip
titleUNIX Accounts

FOR UNIX ONLY 

It is assumed that the software will be installed under one (UNIX) user account and used by one or more other (UNIX) user accounts. In explanations the former account is refered to as spowner and the latter as spuser. The actual account names chosen may differ. If required, spowner and spuser may be the same account. 


These accounts must be set up prior to installation and will need to be created from the root login

Tip
titleConfiguration files

Before running ServiceOptimizer, a number of files need to be edited to configure the environment (e.g. .profile, serv_pow.ini). These .ini files are described in ServiceOptimizer Administration Guide and in the Appendices. 

Note

Each ServiceScheduling release has a unique release number - the version number of that particular release. This is represented in pathnames etc. as <vno>. 

Unpacking

Tip
titleCheck the following deliverables exist for a new installation.

The software is delivered on a DVD. The DVD will have 3 directories – client, doc and server.

 

/client

has a number of sub-directories depending upon your target platform, for example:

/client containing an Install file for the Gantt

/doc contains:

  1. Release Notice

/server

contains either ServiceOptimizer installation file and (or a single tar file which contains) all the server binaries, data files and scripts.

Note
titleDatabase Export/Backup File

If this is a first time installation, you will also require a database export/backup file which will be supplied by your ServicePower consultant.

Note
titleTravel Matrix

If you require a Travel Matrix this will be shipped on a separate DVD

Tip
titleCheck the following exist for an upgrade installation

An upgrade may be a full release or a subset of a full release, in which case see above. The Release Notice accompanying the release will make this clear.