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The ServiceManager release bundle is supplemented by the ServiceAnalytics standard version module disk image. For the Standard version, the MSI installer is serviceanalytics_standard.msi, the ZIP installation bundle is serviceanalytics-release.zip.
Installers and Licensing
ServiceAnalytics may only be installed into an existing ServiceManager installation.
Basic reporting functionality is supplied by a third party tool, Crystal Reports™ which is installed and licensed by the ServiceAnalytics installer.
Windows MSI Deployment
Target Location | The ServiceAnalytics module must be placed in ServiceManager’s modules directory. This will have been configured with ServiceManager’s installer. If not then ServiceManager’s installer must be re-run first to establish the module directory. |
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Installation Process | The configuration of ServiceAnalytics is read from the existing ServiceManager, these values are displayed to the user after the installation welcome screen.
Selection of the “Next >” button will ask for confirmation before starting the installation of the necessary files. In order for the new files to be properly detected by ServiceManager the application will need to be redeployed and restarted twice as described in Section 5.3. |
ZIP-Based Manual Deployment
The manual deployment process can be used where MSI deployment is not suitable, e.g. non windows based platforms. The ServiceAnalytics release comprises a compressed (ZIP format) file containing the files that are needed to activate the ServiceAnalytics functionality of ServiceManager. For the standard (standalone) version of ServiceAnalytics the required zip archive is serviceanalytics-release.zip. Whilst the software will require a degree of manual configuration the steps are straightforward - simply extract the contents of the required ZIP file into ServiceManager’s modules directory.
In order for the new files to be properly detected by ServiceManager the application will need to be redeployed and restarted twice as described in Section 5.3.
Data sources are automatically configured to use the same JDBC connection as configured for ServiceManager
Dynamic (and cascading) parameters are not supported in the Standard Version.