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Introduction

The following is a list of the pre-requisites that must be in place before a ServiceSWAT installation can commence.

IT Knowledge Prerequisites

ServicePower assumes that any customer deciding to install and manage the application has the required knowledge to support complex IT systems. Specifically, customers must be knowledgeable in the following areas:

The setup, configuration, management and monitoring of their chosen operating system and database;
The setup, configuration, management and monitoring of the Java VM;
Network firewall configuration;
Network routing;
Network load balancing;
SSL certificates and configuration in a Java environment;
High Availability (HA);
Network Attached Storage (NAS);
Storage Area Network (SAN);
RAID;
Server / database clustering;
Master / slave failover configuration;
Server and network monitoring; and
Server backup and restoring.

In addition, customers must be knowledgeable in the setup, configuration, management and monitoring of the Tomcat Java Application Server.

Hardware Requirements

It is not possible to specify hardware requirements within this document as the sizing of the system depends on things such as number of employees being scheduled, the number of jobs being scheduled, the workflow used for those jobs, etc.

ServicePower strongly recommends that you work with our consultancy team to determine the hardware requirements for your specific ServiceSWAT use case.

Software Requirements

Requirement Type	Requirement
Operating System	Windows 7 SP 1 Note that ServiceSWAT is a 64-bit application; the operating system must support 64-bit applications.
Other Software	ServiceOptimzer; ServiceManager; and ServicePlanner.
Database	As used for the ServiceOptimizer installation.
Java Application Server	Tomcat Note that: ServiceManager has been validated against Tomcat 7.0.42. The prerequisites are for the operation of ServiceSWAT within its containing Java Application Server. The supported Java Application Server provides options to coexist ("plug in to") various industrial web server platforms; however, ServiceSWAT is supported at the point of entry into the Java Application Server.

Other Requirements

The major version of ServiceSWAT must be the same as that for the related ServiceScheduling instance.
For example, ServiceSWAT 9.0.x.y will work with ServiceScheduling 9.0.a.b.
However, ServiceSWAT 9.1.x.y will not work with ServiceScheduling 9.0.a.b.

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