Upgrade Process

To upgrade ServiceOptimizer:

It is recommended that any initialization files (e.g. Windows batch files, Perl scripts, any database exports/backups stored underneath the ServiceOptimizer base directory) are copied to a safe place.

In particular, be sure to back up any SSL certificate files in the server\bin\test directory, and make a note to put these files back again once the new version of ServiceOptimizer has been installed.
Back up, and uninstall the current version of ServiceOptimizer.
Install the new version of ServiceOptimizer.
Finally, any directories and files copied to a safe place in step #1 above can now be copied back into their original positions where appropriate.

If upgrading from a version of ServiceOptimizer from a previous major release of ServiceScheduling, please use the ServiceOptimizer uninstall steps from that version of ServiceScheduling before installing the new version of ServiceOptimizer.

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