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System Configuration

System Configuration

This section describes all of the database configuration that is required for running a ServiceOptimizer instance. Certain areas will only need to be set up once, when the database is first created. Others will need to be reconsidered/altered on each upgrade of the code, or where an existing database is to be used for a different instance (e.g. where a production database is imported into a development instance). All of the following questions need to be considered in each case:

Read through all of these prior to following up on any one, as there may be requirements that cross boundaries.

QuestionSections to considerNew DatabaseReusing/upgrading Database
(question) How should the various processes be spread across the one or more server machines to be used?

Example Configuration

System Start Up

Distributed System

  • resources of each server
  • size of the processes
  • expected throughput of the processes
  • required restart times for the processes (based on timezones)
  • Has the size of any one of the processes changed (more employees added, larger volume of jobs?
  • Has there been a reorganisation of the geography, hence bringing about the above?

(question)  Are multiple gantt routers required?

Multiple GanttRouters
  • how many gantts required for whole instance
  • how many gantts required for each FRU
  • how will their login be spread time wise

 

  • has either the number, or spread, of gantt users changed

 

(question) Which UI features are required by the business?

UI Support
  • Required Gantt Reports?
  • Is ServiceManager being used?
  • Does the gantt need access to ServiceManager
  • Any change in the required Gantt Reports?
  • Any change in use of ServiceManager?

(question) Does the API interface need to be secure?

System Start Up
  • what is the security strategy for integrations?
  • is there an SSL certificate available
  • is a different certificate needed for this instance?

(question) Does any business functionality need to be enabled directly in the database?

Business Functionality
  • what functionality does the business require?
  • what has been set up by the ServicePower consultants
  • instance calendar
  • booking ranges

 

 

    • Any change in business usage?

(question) How should the logfiles work?

Application Logfiles
  • Available resources
  • Is auditting switched on
  • Any change in available resources
  • Is there a need for support on a specific component?

(question) What Travel Matrix (or Travel Matrices) should be used?

How the Travel Matrix works
  • does a single TM suffice for the whole instance
  • is the instance distributed
  • are you adding a new geography
  • has there been a change in the distribution of processes

(question) What auditting is required within the system?

Auditing
  • what logging is required for automated processes
  • what logging is required for manual processes
  • what support needs are there
  • is there a specific need for support
  • is there a specific need for performance

(question) What time zones are required for the vaious parts of the business and business processes?

Time Zones
  • what geographies are covered by the instance
  • what is the TM of the server(s)
  • have the geographies changed
  • have new geographies been added
  • have the servers been moved

(question) What is the auto-restart/recovery strategy?

Setting up Auto-Recovery of Components
  • resource constraints
  • uptime constraints
  • specific support need

(question) What is the planned restart strategy?

Planned restart of Components
  • time zones
  • dispatch requirements
  • changes to dispatch requirements
  • new/changed geographies

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