On This Page:

Initial set up
Why logging?
Logfile Management

Related Pages:

In the templates below, <instance> is the name of the OS user under which ServiceOptimizer is running.

Each ServiceOptimizer process creates an application log file named as follows:

<SPHOME>/<instance>/log/<instance>.<host>.<componentid>.<pid>.log

instance	the username of the account under which the process is being run
host	the name of the computer on which the process is running
componentid	the value in database sp400_components
pid	the process number assigned by the Operating System to the process

The FRU process also creates a separate Optimizer Log File:

<SPHOME>/<instance>/log/<instance>.<host>.<componentid>.optimizer.<day_start>.<pid>.log

<day_start>

Where day_start is the date of the start of the optimizer period in question in format YYYYMMDD, e.g. 19970430

Initial set up

Default values are supplied for all logging within the system. Application Logfiles Formats and Sizes gives details as to why the settings are as they are, and how to change them if it is felt they need to be changed.

Why logging?

The best and most likely place to find information about a problem is stored in the log files. This may indicate what the problem is, or at least give you an exact time when it occurred (you can verify the time of the crash by the timestamp of the log file). This information is invaluable to

You - you can use Reading Log Files to help you understand their content and start off your investigations as to how to get your system back up and running healthily
ServicePower - the Support team can use these files to help diagnose the problem and give insight into what solutions may be required.

Logfile Management

The logfiles that are produced need to be managed to ensure they

useful in size and availability - archiving etc needs to ensure that files are available for follow up investigations perhaps several days after an issue/outage has occurred
not causing adverse overheads on the system - creation of and existance of logfiles can impact both the performance of the system, and the stability of the system

Recovered Components discusses how the logfiles are managed on process failure.

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