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Before starting the installation of ServiceOptimizer there are a few things to take note of and prepare.

Check Pre-requisites

Check that the pre-requisites listed in the ServiceOptimizer Pre-requisites are in place. If a pre-requisite is not in place then the installation or subsequent running might fail.

Prepare for Installation

Oracle Instance

To install the ServiceOptimizer Oracle database user the following information is required:

Oracle username and password for ServiceScheduling
Sys password
System password

Configuration files

Before running ServiceOptimizer, a number of files need to be edited to configure the environment (e.g. .profile, serv_pow.ini). These .ini files are described in ServiceOptimizer Administration Guide and in the Appendices.

Each ServiceScheduling release has a unique release number - the version number of that particular release. This is represented in pathnames etc. as <vno>.

Unpacking

Check the following deliverables exist for a new installation.

The software is delivered on a DVD. The DVD will have 3 directories – client, doc and server.

`/client`	Contains the installation files for ServiceManager and ServiceGANTT.
`/server`	Contains either ServiceOptimizer installation file and (or a single tar file which contains) all the server binaries, data files and scripts.

Database Export/Backup File

If this is a first time installation, you will also require a database export/backup file which will be supplied by your ServicePower consultant.

Travel Matrix

If you require a Travel Matrix this will be shipped on a separate DVD.

Check the following exist for an upgrade installation

An upgrade may be a full release or a subset of a full release, in which case see above. The Release Notice accompanying the release will make this clear.

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