5.0.0

The VoIP Provider object is part of the overall ServiceBroker Configuration object, in the following location:

Configuration > Providers > VoIP Provider

A VoIP Provider object is used within the context of a REST Objects Providers (itself part of an REST Objects Configuration) to represent the details of how ServiceBroker is to be integrated with a Voice over IP provider for the relevant tenant.

ServiceBroker currently only supports integration with the Twillio Voice over IP service.

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VoIP Provider Object Format

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VoIP Provider Object Properties

Property	Type	Required?	Description
`Provider`	`string`	Yes	The VoIP provider to use. Currently only the value `Twillio` is supported.
`AcctID`	`string`	Yes	The Twillio sub-account ID to use for the VoIP integration.
`AcctAuthToken`	`string`	Yes	The Twillio sub-account authentication token.
`PhoneNumber`	`string`	Yes	The phone number that calls/SMS messages will come from/be sent from.
`EnableSMSOptOut`	`boolean`	Yes	Set to `true` to enable end users to opt out of SMS message updates by responding with a text message. Default value is `false`.
`OptOutTitle`	`string`	Yes	The text message sent to end users as a confirmation message, after they have opted out of SMS message updates.
`OptOutStopKeyword`	`string`	Yes	The text keyword that should be used to opt out of SMS message updates. Note that the keyword "STOP" is reserved for use by ServiceBroker to allow end users to opt out of all updates; therefore, a different text keyword must be used, such as "NO".
`IVRNumber`	`string`	Yes	RESERVED for future use.

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