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Introduction

This document contains the high-level release notes for ServiceMobility 3.49.0.

The release notes are grouped by the major ServiceMobility components: Mobile Application, ESB Integration, and Web Management Console. Please refer to the specific product documentation for complete details, examples, use cases and configuration information. 

This release primarily focused on adding new functionality and bug fixes to the ServiceMobility mobile application. 

Release Date: January 31st, 2020

On This Page:

Disclaimer of Warranty

ServicePower makes no representations or warranties, either expressed or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Confidentiality and Copyright

This document contains information confidential to ServicePower Technologies plc. This information is patented under European Patent Number 97301142.2-2201 (Appointment booking and scheduling system). The information is supplied by ServicePower Technologies plc on the understanding that it will not be used in any way which is or may be detrimental to the commercial interests of ServicePower Technologies plc. In particular, the contents may not be disclosed in part or in whole to any other party without the prior written consent of ServicePower Technologies plc.

Copyright in this document remains vested in ServicePower Technologies plc and no copies may be made of this document or any part thereof except with the agreement of the company.

Copyright © 2002-2023, ServicePower plc

All rights reserved.

GOVERNMENT RIGHTS LEGEND: Use, duplication or disclosure by the U.S. Government is subject to restrictions set forth in the applicable ServicePower license agreement and as provided in DFARS 227.7202-1(a) and 227.7202-3(a) (1995), DFARS 252.227-7013(c)(1)(ii) (Oct 1988), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14, as applicable.

"ServicePower" and ServicePower’s products are trademarks of ServicePower Technologies plc. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

About this Release

This release represents a major improvement to the ESB and major and mostly minor improvements to the mobile application. 

Minimum System Requirements

Mobile Application

  • iPhone running iOS 13+
  • iPad running iOS 13+
  • Android phones and tablets running Android 9.0+ 
  • Devices (including laptops, desktops, tablets, etc. ) running the latest versions of Chrome or Edge

Mobile Application Release Notes

New Features

 NEW  Payment Processing - Pay by Link

Payment functionality within the large form factor version of ServiceMobility has been extended with the ability to utilize Smart Merchant invoicing to send out a link to a payment page.  This is 


Setup:  The pay by link functionality can setup by adding "invoicePaymentsEnabled": "true" to the work order object within the mobile configuration and the "invoiceRequestUrl": "${PROTOCOL}//${HOST}:${PORT}/seiapi/v3/Payment/SendInvoice".  A sample JSON is as follows:

"WorkOrder": {
        ...
        "invoicePaymentsEnabled": "true",
        ...
        "invoiceRequestUrl": "${PROTOCOL}//${HOST}:${PORT}/seiapi/v3/mobile/Payment/SendInvoice",
       ...
    },


Payment Screen

Send Invoice Screen

Payment Screen After Invoice Sent



NEW  Make Line Items Non-Chargeable

The large form factor version of ServiceMobility now supports the ability to make a line item non-chargeable.  This is done by navigating to the line item detail page and de-selecting the chargeable checkbox.

Work Order Line Items (Chargeable Item)

Work Order Line Items Detail

Work Order Line Items (Non-Chargeable Item)


NEW  Work Order Alerts Now Support Concessions

The service contract functionality of ServiceMobility now utilizes concessions as the method to providing a fixed or percentage off of the work order.

NEW  Service Contracts Now Utilize Concessions

The work order alerts functionality of ServiceMobility now provides the ability to utilize concessions in addition to setting a work order in warranty.

Mobile Application Changes

CHANGED ServiceMobility now provides the ability to sort stock level recommendations.

CHANGED FlexAttributes of type Barcode Scannable Field now provides validation.

ESB Release Notes

CHANGED Modified the Work Order REST API and Work Order Export API to account for payment processing for Smart Merchant pay by link functionality.  Also note that the Account object has changed to include the payment system token to keep track of payments associated with an account within the payment system.

CHANGED Modified the Service Contract REST API to remove warranty and add concessions.

CHANGED Modified the Work Order Alerts REST API to add add concession property.

Issues Resolved

FIXED Resolved an issue where the map was being pulled up on top of ServiceMobility instead of in a browser window.

FIXED Resolved an issue where work order updates were not being sent to the work order update queue in some cases.

FIXED Resolved an issue where out of warranty call totals weren't displaying properly on the preview screen.


For more information, email us at info@servicepower.com.

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