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Since the ServiceOptimizer system is capable of automatically restarting the individual components, should they crash, it is possible that a crash has occurred that the business users have not been aware of. Whilst these crashes are not causing an immediate major outage it is worth following up on the reasons for them as they might be precursors to a more major incident. Any failed processes should be investigated and, if necessary, reported to ServicePower Support. Admin ServiceOptimizer System Configuration gives details of which process one would expect to see running within the healthy system, and Admin ServiceOptimizer System Configuration Application Logfiles gives details of the log files produced when a process restarts. These sections should help with how to go about with the investigation process.
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- Large numbers of new employees have been added or are planned to be added - which FRUs will they go in?
- The business may have changed their process flow
Refer to Admin ServiceOptimizer System Configuration to see what may need to be changed as a result.
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