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title3.18.0

The IVR REST API provides the technician with the ability to send a contact associated with a scheduled work order a preconceived message through a 3rd party interactive voice response system.  The 3rd party system may then update the mobile application through the same API using the request ID sent up with the IVR request.

Assumptions: REST System Categories IVR Messages and IVR Message Status Codes system categories have been configured appropriately

 



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Resource URL Summary

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DescriptionDDesscripiptiion

GET /seiapi/v3/IVR/${RequestID}

DescriptionDDescriptioncription

POST /seiapi/v3/IVR/${RequestID}

API Specific Parameters

ParameterDescription

${RequestID}

The GUID generated within ServiceMobility when the REST Object Definitions Configuration Related Objects IVR Message Object was created.

Supported HTTP Methods

MethodDescription
GETRetrieves the current status of the IVR call request.
POSTSends a request to deliver a contact associated with a scheduled work order a preconceived message through a 3rd party interactive voice response system

Include Page
_Default HTTP Headers
_Default HTTP Headers

HTTP Body

The body contains a single IVR Message Object.

Include Page
_IVR Message Object Formats
_IVR Message Object Formats
 


Include Page
IVR Response Object
IVR Response Object