Versioning

All ServiceScheduling releases have a version number of the format: MAJOR.MINOR.MAINTENANCE.PATCH.

Gantt Client

The protocol used between the ServiceScheduling server and the Gantt client is not guaranteed to be compatible between major releases.

Customers upgrading the ServiceScheduling server between major releases must server must review the release notes and upgrade all instances of the Gantt client to the same release version as the ServiceScheduling server when required.

However, ServicePower ServicePower recommends that customers test the functionality  that customers always upgrade all instances of the Gantt client in their QA environment prior to upgrading just the ServiceScheduling server for non-major release updatesto take advantage of any bug fixes or updates to functionality that do not depend on a protocol change.

ServiceManager, ServiceAnalytics, and ServicePlanner

The protocol used between the ServiceScheduling server and ServiceManager, ServiceAnalytics and ServicePlanner is not guaranteed to be compatible between major releases.

Customers upgrading the ServiceScheduling server between major releases must upgrade must review the release notes and upgrade all instances of ServiceManager, ServiceAnalytics and ServicePlanner to the same release version as the ServiceScheduling server when required.

However, ServicePower recommends that customers test the functionality of any always upgrade their ServiceManager, ServiceAnalytics, and ServicePlanner installations in their QA environment prior to upgrading just the ServiceScheduling server for non-major release updatesto take advantage of any bug fixes or updates to functionality.

SOAP Interfaces

The ServiceScheduling SOAP API interface may will only be changed in major releases. Whenever these changes are not backwards compatible, they will a non-backward compatible way when the MINOR number is incremented. Non-backward compatible changes are be documented in the Upgrade Advisory Notices below.

However, ServicePower recommends that customers upgrading the ServiceScheduling server should review the details of of all changes to the SOAP API interfaces in the ServiceOptimizer Integration Guide, including the details of any backwards backward compatible changes, and consume and consume the new WSDL and re-compile (if required) for their integration.

Upgrade Advisory Notices

Non-backwards compatible changes in functionality in ServiceScheduling are documented in Upgrade Advisory Notices.

It is is strongly recommended that  that for all upgrades, the relevant Upgrade Advisory Notices are reviewed for all relevant versions, to ensure that any changes that affect compatibility can be addressed and tested as part of the UAT process.

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