Content Comparison

DatabaseUser

string

For an Oracle database, use the Schema name. For a SQL Server database, use the database name.

password

string

Password for the ServiceOptimizer user belowdefined in spUser.

spUser

string

Valid ServiceOptimizer user.

jobID

JobID

The ID of the earmarked job or standard activity. If a break is being dispatched without a job or SA, this value is set to -1.

earmarkType

DispEarmarkTypes

Indicates whether this request is an earmark, an unearmark, or a re-earmark, and whether the item is a job, standard activity, or standalone break.

If an UnEarmark, only the following fields will have valid values:

• jobID
• reEarmark (SP_False)
• dateEarmarked
• empID
• jobCountTentative
• bookLoc
• bookLocName
• postcode

dateEarmarked

spDateTime

Time the work item was earmarked.

empID

EmpID

The Employee that the work item was earmarked to.

ETS

spDateTime

Time employee should start.

This field is not used for standalone break dispatching.

ETA

spDateTime

Time employee should arrive.

This field is not used for standalone break dispatching.

ETF

spDateTime

Time employee should finish.

This field is not used for standalone break dispatching.

jobCountTentative

int

The number of jobs tentatively allocated to the employee.

The jobCountTentative field is a count of jobs that have been allocated to the employee, but which the employee doesn't yet know about. Its value depends on the value of the database parameter disp_job_count_tentative_days.

• If disp_job_count_tentative_days not present or has the value 0, jobCountTentative is the number of jobs, not including this one being earmarked, that are currently allocated to the employee, while the employee is posted to the FRU containing this job, between now and the end of the Reactive Working Period (TWP – measured over operative days), whose status is SPDS_Tentative or is SPDS_Earmarked but which hasn't yet been successfully dispatched.
• If disp_job_count_tentative_days is non-zero, jobCountTentative only returns the number of jobs for that number of days instead of for the Reactive Working Period. For example, if disp_job_count_tentative_days is 1, then jobCountTentative returns the number of remaining jobs for today.

A jobCountTentative value is only returned when dispatch is being done in real-time mode. When running in batch mode, then jobCountTentative is set to the value SP_JobCountTentativeNull.

This field is not used for either standard activity or standalone break dispatching.

totalBreakTime

unsigned int

The If dispatching a job or standard activity, and breaks have been scheduled to be taken during the job or standard activity, then totalBreakTime gives the sum of all the break durations of included breaks. In this case, the breaks section (and therefore BreakName, BreakType, BreakStart and BreakDuration) will be empty.

If dispatching a standalone break, then totalBreakTime gives the standalone break duration and the breaks section provides the details of the standalone break.

BreakName

BreakName

The name of the break.

This field is only used for standalone break dispatching.

BreakType

BreakType

Type of break.

• If

• SPEBT_Default, the break is one as defined in the base shift definition.
• If

• SPEBT_Overridden, the break has been overridden by a shift override.

• If SPEBT_Fixed, the break has been fixed in place via either ServiceGANTT or the Integration ServiceOptimizer Fix Break Time SOAP API.

This field is only used for standalone break dispatching.

BreakStart

spDateTime

The start time of the break.

This field is only used for standalone break dispatching.

BreakDuration

unsigned int

The amount of time allowed in the schedule for this break.

This field is only used for standalone break dispatching.

bookLoc

BookLocID

Booking location ID. It has the value supplied when the job was booked using the Integration ServiceOptimizer Book Appointment SOAP API, Integration ServiceOptimizer Book Dependency Group Jobs SOAP API, or Integration ServiceOptimizer Book Non-Appointment Job SOAP API.

This field is not used for standalone break dispatching.

bookLocName

BookLocName

Any info associated, e.g. IP add/port, Q name.

This field is not used for standalone break dispatching.

postcode

Postcode

Job or standard activity Locationlocation postcode / zip code.

This field is not used for standalone break dispatching.

teamID

TeamID

The team that the employee is posted to.

IRUID

RUID

The IRU that the team is in.

Only valid when the item is a job.

The value indicates if the job is a Virtual Work Dynamic Location job (true) or not (false).