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On This Page: |
Once you have the ServiceAnalytics application installed (see ServiceAnalytics Installation) then you will need to configure it for use within your environment.
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Database configuration |
There are a number of parameters in the Database sp083_system_parameters database table which are used as initial or default values when performing calculations with some of the reports.
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| Note it is the CRS users (ServiceAnalytics in the above example) responsibility to manage the reports on CRS. If CRS is reinstalled, moved etc the reports will need to be reloaded and any changes to the CRS setup need to be updated in the ServiceScheduling database table above. |
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Custom Reports |
The Custom Reports menu takes the same structure as the folder that the reports are stored in
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