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ServiceGANTT
The Gantt Same Site Report can use partial postcode matching the nature of which can vary from one geographical area to another. A pattern matching expression for a particular type of partial postcode must first be set up in database table Database sp046_postcode_patterns. Two default patterns are supplied – two for the UK and two for the US. The business must decide which of these is to be used for each FRU and then map the correct one in the database table Database sp060_ru_postcode_patterns. This mapping cannot be done automatically and so must be done manually (via SQL) before running ServiceOptimizer. Failure to set up Database sp060_ru_postcode_patterns will result in the Postcode (Partial) tick box in the Same Site Report Configuration screen being disabled.
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