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If an Oracle database is being used for the ServiceOptimizer instance then this page gives some tips on general housekeeping requirements.
Taking Database Dumps
When taking a database dump, use the following option on the command line:
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If taking a dump from a running system you must specify: CONSISTENT=Y |
BackUp and Archive Strategy
It is important that the ServiceScheduling database is backed up on a regular basis. The back up procedure should be carefully planned so as to ensure that business critical information is not lost in the event of a system failure. For a detailed description of the issues which need to be considered, refer to the Database Backup and Recovery section of the Oracle Server Administrator's Guide.
The recommended scheme to adopt is to perform a full database backup each day, and to run the database in ARCHIVELOG mode so that transaction logs are not overwritten.
Tablespace
By default, all of the tables and indexes are located within a single tablespace, which makes the task of backing up the tables relatively straightforward. Use of multiple tablespaces is not recommended.