| Question | Sections to consider | New Database | Reusing/upgrading Database |
|---|
| Panel |
|---|
 How should the various processes be spread across the one or more server machines to be used? |
| Example Configuration System Start Up Admin ServiceOptimizer System Configuration Distributed System | - resources of each server
- size of the processes
- expected throughput of the processes
- required restart times for the processes (based on timezones)
| - Has the size of any one of the processes changed (more employees added, larger volume of jobs?
- Has there been a reorganisation of the geography, hence bringing about the above?
|
| Panel |
|---|
Are multiple gantt routers required? |
| Multiple GanttRouters | - how many gantts required for whole instance
- how many gantts required for each FRU
- how will their login be spread time wise
| - has either the number, or spread, of gantt users changed
|
| Panel |
|---|
Which UI features are required by the business? |
| UI Support | - Required Gantt Reports?
- Is ServiceManager being used?
- Does the gantt need access to ServiceManager
| - Any change in the required Gantt Reports?
- Any change in use of ServiceManager?
|
| Panel |
|---|
Does the API interface need to be secure? |
| System Start Up | - what is the security strategy for integrations?
- is there an SSL certificate available
| - is a different certificate needed for this instance?
|
| Panel |
|---|
Does any business functionality need to be enabled directly in the database? |
| Business Functionality | - what functionality does the business require?
- what has been set up by the ServicePower consultants
- instance calendar
- booking ranges
| - Any change in business usage?
|
| Panel |
|---|
How should the logfiles work? |
| Application Logfiles | - Available resources
- Is auditting switched on
| - Any change in available resources
- Is there a need for support on a specific component?
|
| Panel |
|---|
What Travel Matrix (or Travel Matrices) should be used? |
| How the Travel Matrix works | - does a single TM suffice for the whole instance
- is the instance distributed
| - are you adding a new geography
- has there been a change in the distribution of processes
|
| Panel |
|---|
What auditting is required within the system? |
| Auditing | - what logging is required for automated processes
- what logging is required for manual processes
- what support needs are there
| - is there a specific need for support
- is there a specific need for performance
|
| Panel |
|---|
What time zones are required for the vaious parts of the business and business processes? |
| Time Zones | - what geographies are covered by the instance
- what is the TM of the server(s)
| - have the geographies changed
- have new geographies been added
- have the servers been moved
|
| Panel |
|---|
What is the auto-restart/recovery strategy? |
| Admin ServiceOptimizer Further Detail Setting up Auto-Recovery of Components | - resource constraints
- uptime constraints
| |
| Panel |
|---|
What is the planned restart strategy? |
| Planned restart of Components | - time zones
- dispatch requirements
| - changes to dispatch requirements
- new/changed geographies
|
