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Once you have the ServiceAnalytics application installed (see ServiceAnalytics Installation) then you will need to configure it for use within your environment.
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Database configuration |
There are a number of parameters in the Database sp083_system_parameters database table which are used as initial or default values when performing calculations with some of the reports.
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| Note it is the CRS users (ServiceAnalytics in the above example) responsibility to manage the reports on CRS. If CRS is reinstalled, moved etc the reports will need to be reloaded and any changes to the CRS setup need to be updated in the ServiceScheduling database table above. |
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Custom Reports |
The Custom Reports menu takes the same structure as the folder that the reports are stored in
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Parameter | Value (example) | Description |
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| This is the location of the directory containing the custom reports.
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| This is the name of the folder containing the custom reports. The folder must belong to the user defined in the CRS setup (defined in Install ServiceAnalytics Deploying Crystal Reports Server (CRS) Version).
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| YES or NO (Defaults to YES, i.e. cache the report menu) | The custom reports menu is cached on initial use, and reloaded from this cache on each user access. This saves time on each subsequent log on, however live custom report updates are not reflected on the menu and require a Web Server restart. |
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N.B. You should not install your custom reports within the Web Application directory structure as, during upgrade, this directory may be updated, causing your reports to be lost. It is safe to set this location to a directory at the same level as your ServiceManager modules directory, see section Install ServiceAnalytics Deploying Standard Version |