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Once you have the ServiceAnalytics application installed (see ServiceAnalytics Installation) then you will need to configure it for use within your environment.
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Database configuration |
There are a number of parameters in the sp083_system_parameters database table which are used as initial or default values when performing calculations with some of the reports.
| Parameter | Installed Default | Description |
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| 7.5 | The default number of technician hours worked per day. A warning issued if not defined. |
| 10 | The default number of minutes under which idle time is ignored when calculating idle percentages. A warning is issued if not defined. |
| 35 | The default average job duration used to calculate capacity when an operative does not have any jobs schedule. |
| 365 | This specifies the max duration of any report in which the duration can be specified in terms of days/weeks/months. The default is 365 days; calculation is performed on the basis of 7 day weeks and 30 day months. |
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Custom Reports |
The Custom Reports menu takes the same structure as the folder that the reports are stored in
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