| Property | Type | Description |
|---|
| AllowMobileCreateOrder | boolean | Identifies if the mobile worker can create a work order. Valid values are: - true - The mobile worker can create a work order
- false - The mobile worker can not create a work order
Default value is false |
| CloudElements | object | Contains Cloud Elements integration settings for the entity | Property | Type | Description |
|---|
| CustomerID | string | Identifies an unique identifier for an entity in Cloud Elements | | Email | string | The email address of the user. This email receives all the password reset emails | | Enabled | boolean | Enable use of Cloud Elements integration for mobile workers. Valid values are: - true - Mobile workers can use Cloud Elements integration features
- false - Mobile workers cannot use Cloud Elements integration features
Default value is false | | Modules | object | This object contains a list of authenticated modules (elements) in Cloud Elements | Property | Type | Description |
|---|
| ${ModuleID} | object | Indicates identifier for the module. Valid values are: - 1001 - Quick Books Online
| Property | Type | Description |
|---|
| Enabled | boolean | Enable use of authenticated Cloud Elements module Valid values are: - true - System can use authenticated Cloud Elements module.
- false - System cannot use authenticated Cloud Elements module
Default value is true | | ID | integer | Identifies unique numeric identifier for authenticated module | | Key | string | Identifies alpha numeric | | Name | string | Identifies name of the authenticated module | | Token | string | The security token returned upon authenticating a module. You must include token in Authorization header in API calls to Cloud Elements |
|
| | Name | string | Identifies name of an entity | | UserSecret | string | Identifies User Secret required for API calls to Cloud Element APIs | | UserID | string | Identifies user's unique ID for an entity registered in Cloud Elements |
|
| DefaultCulturalIdentifer | string | The default language code identifier associated with entity. Default value is en |
| EnableMobileApplication | boolean | Enable use of mobile application for mobile workers. Valid values are: - true - Mobile workers can use mobile application.
- false - Mobile workers cannot use mobile application
Default value is true |
| ExtUserAuth | object | This object contains settings for allowing third-party authentication for mobile workers | Property | Type | Description |
|---|
| AuthEndpoint | string | Third-party Authentication service REST API endpoint Default value is "" | | Enabled | boolean | Flag to enable third-party authentication for all mobile workers within an entity Default value is false |
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| Invoice | object | This object contains settings which support emailing invoice to the customer | Property | Type | Description |
|---|
| EmailFrom | string | The FROM email address Default value is donotreply@servicemobility.com | | EmailSender | object | Identifies configuration settings for cross-account/delegate sender's identity information | Property | Type | Description |
|---|
| SourceArn | string | Cross-account/delegate sender's Amazon Resource Name (ARN) for email's Source | | FromArn | string | Cross-account/delegate sender's Amazon Resource Name (ARN) for email's From address | | ReturnPathArn | string | Cross-account/delegate sender's Amazon Resource Name (ARN) for email's ReturnPath parameter |
|
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| Invoicing | boolean | Identifies setting for Invoicing feature. The flag value determines support for invoice generation. Default value is true |
| JMSExpirationInDays | integer | Identifies ActiveMQ message's expiration value. Default value is 30 |
| PasswordResetLength | integer | Identifies the length of reset password Default value is 10 |
| PayByLink | object | This object contains configuration for sending a payment link. | Property | Type | Description |
|---|
| ID | string | Identifies Pay by Link system ID for an entity Default value is 1002 | | MerchantID | string | Identifies Pay by Link system Merchant ID for an entity | | UserID | string | Identifies Pay by Link system User ID for an entity | | Passcode | string | Identifies password for Pay by Link system User ID |
|
| Payment | object | This object contains payment gateway information for processing payments. | Info |
|---|
The Payment property is relevant when payment for work items will be collected via the ServicePowerHub payment processing facility. See also the Payment Transaction Token REST API. |
| Property | Type | Description |
|---|
| GatewayID | string | Identifies payment gateway ID for an entity Default value is 1001 | | MerchantID | string | Identifies payment gateway Merchant ID for an entity Default value is CAAF8BFE-65AD-466C-A513-CC7854D4E90D | | UserID | string | Identifies payment gateway User ID for an entity Default value is apiUser | | Passcode | string | Identifies password for payment gateway User ID |
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| RestApi | object | Identifies settings for entity hosted REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | AssetModels | string | Identifies settings for Asset Model Number Verification REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | URL | string | Identifies Asset Model Number Verification REST API endpoint Default value is http://localhost:3000/mock/Assets/{0}/Models |
| | AssetHistory | string | Identifies settings for Asset History REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | Criteria | string | Identifies criteria for matching history for an asset | | URL | string | Identifies Asset History REST API endpoint Default value is null |
| | BookJob | string | Identifies settings for BookJob REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | URL | string | Identifies book job REST API endpoint Default value is http://localhost:3000 /mock/BookJobMock/{0} |
| | EstimateHistory | string | Identifies settings for Account Location Work Order Estimate History REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | Criteria | string | Identifies criteria for matching history for a work order | | URL | string | Identifies Account Location Work Order Estimate History REST API endpoint Default value is http://localhost:3000 /mock/Account/{0}/Location/{1}/EstimateHistory |
| | IVR | string | Identifies settings for VR REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | URL | string | Identifies IVR REST API endpoint Default value is http://localhost:3000 / IVRMock/{0} |
| | PartsOrdering | string | Identifies settings for Parts Ordering REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | URL | string | Identifies parts ordering REST API endpoint Default value is http://localhost:3000/ mock/partsOrderingMock |
| | SearchAppts | string | Identifies settings for search appointment REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | URL | string | Identifies search appointment REST API endpoint Default value is http://localhost:3000 / mock/SearchApptsMock |
| | SiteHistory | string | Identifies settings for Site History REST API | Property | Type | Description |
|---|
| AuthorizationHeaders | collection | Identifies a collection of one or more HTTP header name and value for REST API authentication | Property | Type | Description |
|---|
| Name | string | Identifies HTTP header name for authentication. Default value is null | | Value | string | Identifies HTTP header value for authentication. Default value is null |
| | Criteria | string | Identifies criteria for matching history for a site/location | | URL | string | Identifies Site History REST API endpoint Default value is null |
|
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| Scheduler | object | Contains ServiceScheduling integration settings for the entity | Property | Type | Description |
|---|
| Host | string | Scheduler instance host Default value is null | | DBUser | string | Scheduler instance DB User (Catalog) Default value is null | | UserName | string | Identifies user name for scheduler Default value is null | | Password | string | Identifies password for scheduler Default value is null | | DispatchExportTran | boolean | Flag to enable auto creation of new Export Transaction upon dispatching a new job Default value is false | | IntegrationEnabled | boolean | Flag to enable integration with ServiceScheduling for an entity Default value is false | | ExternalObjectName | string | External object name for scheduler technician Default value is null |
|
| StockLevelRecommendation | object | Identifies settings for Stock Level Recommendation module for the entity | Property | Type | Description |
|---|
| ExpiryCheckEnabled | boolean | Indicates the ability to expire/purge overdue open Stock Level Recommendations Default value is false. This is the default value if this property is not specified. | | ExpirationTime | integer | Indicates the number of minutes which will be added to Stock Level Recommendation's DueDate property. The calculated value will be compared against current date time for expiry check. Default value is 540 |
|
| SupportEmailAddress | string | Identifies ServiceMobility/Nexus customer care email address Default value is support@servicemobility.com |
| SupportedCountries | string | Identifies comma separated list of entity supported countries. Default value is USA |
| SSO | object | ServiceMobility supports /wiki/spaces/MOB3/pages/2510243. The design of single sign-on implements OAuth 2.0 Authorization Flow with Proof Key for Code Exchange (PKCE) extension. This property identifies settings to setup SSO for the entity. | Property | Type | Description |
|---|
| Enabled | boolean | Indicates the ability to use single sign-on for ServiceMobility users Default value is false. This is the default value if this property is not specified. | | UsePKCEFlow | boolean | Indicates the ability to use Authorization Flow with Proof Key for Code Exchange (PKCE) Default value is false. This is the default value if this property is not specified. |
|
| TemplatePrefix | string | Identifies the prefix for Templates. Default value is "". |
| TokenClaims | object | ServiceMobility implements token based authentication. ServiceMobility issues JSON Web Token (JWT) in response to user credentials verification. Mobile application uses JWT to exchange data with the server. JWT contains registered, public and private claims in JSON format in the payload. JWT claims are a collection of key-value pairs. This property identifies JWT claim values for the entity. | Property | Type | Description |
|---|
| ExpirationTime | integer | Indicates the expiration time in minutes for JWT token. Default value is 5400 | | ExpiryDeadband | integer | Indicates Expiry Dead Band in minutes for JWT. This private claim will allow a mobile worker to remain logged into the mobile application through the auto-login process even after the expiration of JWT token. The mobile application will not have ability to communicate with the back office when a mobile worker is logged with expired JWT. Default value is 0 |
|
| WorkOrder | object | Identifies settings for Work Order module for the entity | Property | Type | Description |
|---|
| ClosedOverride | boolean | Indicates the ability to accept mobile application transactions after work order has been closed from back office Default value is false | | GenerateHashKey | object | Mobile workers can review the historical data for a given work order. ServiceMobility groups this historical work order data using the AccountNum and LocationNum properties. In order for grouping to work, unique account and location values need to be present in the ServiceMobility data. In the event that ServiceMobility customers cannot generate their own unique values, the optional GenerateHashKey property allows a ServiceMobility Entity to be configured define a key structure which will be used to generate hash keys for the data. These keys will reduce query result sets by grouping data. | Note |
|---|
When enabled, the GenerateHashKey option will only create unique account and location values for grouping for new data that is added to ServiceMobility. Any existing historical work order data for the entity will not have unique account and location values generated. |
| Property | Type | Description |
|---|
| Enabled | boolean | Ability to auto-generate identifier (for e.g. AccountNum, LocationNum) values for work orders. Default value is false. This is the default value if this property is not specified. | | KeyFunctions | object | When the GenerateHashKey option is Enabled for a given Entity, each entry in the object defines the expression for the hash key structure. Expressions are defined in JSONata function format. | Property | Type | Description |
|---|
| AccountNum | string | Identifies JSONata function to construct a string based on a series of field values. This string will be used to calculate the AccountNum hash code. ServiceMobility will store hash code value in Account.AccountNum field of Work Order object. | | LocationNum | string | Identifies JSONata function to construct a string based on a series of field values. This string will be used to calculate the LocationNum hash code. ServiceMobility will store hash code value in Location.LocationNum field of Work Order object. |
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| | OnlyAllowProductCatalogParts | boolean | Ability to only allow product catalog parts for in a work order. The valid values are "true" or "false" Default value is true | SendScheduleChangeNotification | boolean | Indicates the ability to send work order dispatch and schedule change notification SMS Default value is false
| | SkipDeletedWOExport | boolean | Identifies a flag to exclude deleted work order transactions from Work Order Export REST API Default value is false | | UseSystemTaxRates | boolean | Indicates the ability to use system specified tax rates for totals calculation Default value is false |
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Required properties are in bold.