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- Ensure a Travel Matrix is available.
- The
.tm2file(s) from the DVD(s) need to be copied into a directory on the same machine as the ServiceOptimizer instance and the system must be configured for their use – see System Configuration in the ServiceOptimizer Admin Guide. ServicePower consultancy or Support can help with this exercise if required. - If there is already an existing Travel Matrix set up and you wish to upgrade to a newer version then follow the Install Instructions supplied with the Travel Matrix DVD.
- If the postcode TravelMatrix is also to be used follow the instructions included in the RJServer_Install_Guide. Once installed, the system must be configured to use this matrix. Again, see System Configuration in the ServiceOptimizer Admin Guide.
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| Please inform the ServicePower Customer Care Team on installation of a new Travel Matrix. This will assist in keeping our records up to date and will help us to provide an efficient support service. This can be done by sending an e-mail to: support@servicepower.com or by calling the Support Department at +44 844 811 3302 (UK) or +1 410 571 6129 (US) |
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Where can I get a Travel Matrix?