Gantt Client

The protocol used between the ServiceScheduling server and the Gantt client is not guaranteed to be compatible between major releases.

Customers upgrading the ServiceScheduling server between major releases must upgrade all instances of the Gantt client.

However, ServicePower recommends that customers test the functionality of the Gantt client in their QA environment prior to upgrading just the ServiceScheduling server for non-major release updates.

ServiceManager, ServiceAnalytics and ServicePlanner

The protocol used between the ServiceScheduling server and ServiceManager, ServiceAnalytics and ServicePlanner is not guaranteed to be compatible between major releases.

Customers upgrading the ServiceScheduling server between major releases must upgrade all instances of ServiceManager, ServiceAnalytics and ServicePlanner.

However, ServicePower recommends that customers test the functionality of any ServiceManager, ServiceAnalytics and ServicePlanner installations in their QA environment prior to upgrading just the ServiceScheduling server for non-major release updates.

SOAP Interfaces

The ServiceScheduling SOAP API interface may be changed in major releases. Whenever these changes are not backwards compatible, they will be documented in the Upgrade Advisory Notices below.

However, ServicePower recommends that customers upgrading the ServiceScheduling server should review the details of all changes to the SOAP API interfaces in the ServiceOptimizer Integration Guide, including the details of any backwards compatible changes, and consume the new WSDL and re-compile (if required) for their integration.

Upgrade Advisory Notices

Non-backwards compatible changes in functionality in ServiceScheduling are documented in Upgrade Advisory Notices.

It is strongly recommended that for all upgrades, the relevant Upgrade Advisory Notices are reviewed for all relevant versions, to ensure that any changes that affect compatibility can be addressed and tested as part of the UAT process.