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Always Raise a Ticket Please submit all IT requests through our helpdesk portal - this ensures your issue is tracked, prioritized, and resolved efficiently.
❌ Don't: Send direct emails, Teams messages, or walk-up requests (unless urgent) ✅ Do: Raise a ticket via the portal or email itsupport@servicepower.com
IT will review and adjust priority based on overall business impact
Critical Priority: A major outage or severe degradation that halts business operations with no workaround.
High Priority: A significant issue impacting multiple users, a department, or a critical business process.
Medium Priority: Issue impacting a single user or small group without halting critical work; workaround available.
Low Priority: General requests, “nice-to-have” changes, or tasks that do not affect business continuity.
Security Task
Required fields are marked with an asterisk*
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